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Is there an Simon Data outage?

Simon Data status: Minor Outage

Last checked: a minute ago

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Simon Data outages and incidents

Outage and incident data over the last 30 days for Simon Data.

There have been 0 outages or incidents for Simon Data in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Simon Data

Outlogger tracks the status of these components for Xero:

Simon Audience API Active
Simon Data Pipes Active
Simon Data Syncs Active
Simon Event Trigger Flows Active
Simon Web App Active
Iterable Global API Minor Outage
SendGrid API Active
Airship Mobile Messaging Active
AWS sns Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Simon Mail (message sending) Active
Simon Mail (subscription management) Active
Component Status
Simon Audience API Active
Simon Data Pipes Active
Simon Data Syncs Active
Simon Event Trigger Flows Active
Simon Web App Active
Minor Outage
Iterable Global API Minor Outage
SendGrid API Active
Active
Airship Mobile Messaging Active
AWS sns Active
Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Active
Simon Mail (message sending) Active
Simon Mail (subscription management) Active

Latest Simon Data outages and incidents.

View the latest incidents for Simon Data and check for official updates:

Updates:

  • Time: Dec. 10, 2021, 7:32 p.m.
    Status: Postmortem
    Update: On the morning of Tuesday, December 7 [our primary cloud provider had an outage](https://aws.amazon.com/message/12721/) that impacted a number of our systems. The outage impacted Simon from Tuesday, December 7th, 10:44 AM EST to Wednesday, December 8th, 3:38 PM EST. The primary services impacted were Event-Triggered Flows, Data Pipes, and Data Syncs. During our vendor's outage, we noticed delays and problems impacting our services. We initiated our safety protocols to prevent loss of data and continued to monitor and provide updates. At 8:13 PM EST on Tuesday we received information from our vendor that some systems had become operational.  After our team validated system health we  reverted  our safety protocols and  allowed our systems to scale back up.  Working with our customers, we identified and continued data processes in flight.  We finalized the requested processes by 1:30 AM EST. On Wednesday at 12:31 PM EST we found additional processes that needed manual intervention and continued to unblock our data processes.  We were completely back to normal operations by Wednesday December 8th, 3:38 PM EST. Simon Data apologizes for any disruption that was caused to your business.  We are committed to the efficient processing of your data in a timely manner and take matters like this seriously.  Please reach out to your Account Manager if you have any follow-up questions or concerns.
  • Time: Dec. 8, 2021, 1:26 p.m.
    Status: Resolved
    Update: We've identified the root cause of the issue and resolved it.
  • Time: Dec. 7, 2021, 11:53 p.m.
    Status: Identified
    Update: We're still working on the issue.
  • Time: Dec. 7, 2021, 6:33 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 7, 2021, 5:39 p.m.
    Status: Identified
    Update: The issue has been identified as the result of an outage in AWS US-EAST-1.
  • Time: Dec. 7, 2021, 5:37 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 7, 2021, 4:29 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with AWS that are interrupting flows, pipes, and some aspects of the Simon Web App. See AWS' health dashboard for reference: https://status.aws.amazon.com/

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Frequently Asked Questions - Simon Data

Is there a Simon Data outage?
The current status of Simon Data is: Minor Outage
Where can I find the official status page of Simon Data?
The official status page for Simon Data is here
How can I get notified if Simon Data is down or experiencing an outage?
To get notified of any status changes to Simon Data, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Simon Data every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Simon Data do?
Simon Data is a platform designed for growth that helps you achieve faster marketing results by utilizing customer data.