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Outage and incident data over the last 30 days for Simon Data.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
Simon Audience API | Active |
Simon Data Pipes | Active |
Simon Data Syncs | Active |
Simon Event Trigger Flows | Active |
Simon Web App | Active |
3rd Party Email | Minor Outage |
Iterable Global API | Minor Outage |
SendGrid API | Active |
3rd Party Push | Active |
Airship Mobile Messaging | Active |
AWS sns | Active |
3rd Party SMS | Active |
Twilio SMS Delivery Notifications & Status Callbacks | Active |
Simon Mail | Active |
Simon Mail (message sending) | Active |
Simon Mail (subscription management) | Active |
View the latest incidents for Simon Data and check for official updates:
Description: On the morning of Tuesday, December 7 [our primary cloud provider had an outage](https://aws.amazon.com/message/12721/) that impacted a number of our systems. The outage impacted Simon from Tuesday, December 7th, 10:44 AM EST to Wednesday, December 8th, 3:38 PM EST. The primary services impacted were Event-Triggered Flows, Data Pipes, and Data Syncs. During our vendor's outage, we noticed delays and problems impacting our services. We initiated our safety protocols to prevent loss of data and continued to monitor and provide updates. At 8:13 PM EST on Tuesday we received information from our vendor that some systems had become operational. After our team validated system health we reverted our safety protocols and allowed our systems to scale back up. Working with our customers, we identified and continued data processes in flight. We finalized the requested processes by 1:30 AM EST. On Wednesday at 12:31 PM EST we found additional processes that needed manual intervention and continued to unblock our data processes. We were completely back to normal operations by Wednesday December 8th, 3:38 PM EST. Simon Data apologizes for any disruption that was caused to your business. We are committed to the efficient processing of your data in a timely manner and take matters like this seriously. Please reach out to your Account Manager if you have any follow-up questions or concerns.
Status: Postmortem
Impact: Critical | Started At: Dec. 7, 2021, 4:29 p.m.
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