Is there an Simon Data outage?
Simon Data status: Systems Active
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for Simon Data and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for Simon Data and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Simon Data.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Simon Audience API | Active |
| Simon Data Pipes | Active |
| Simon Data Syncs | Active |
| Simon Event Trigger Flows | Active |
| Simon Web App | Active |
| 3rd Party Email | Active |
| Iterable Global API | Active |
| SendGrid API | Active |
| 3rd Party Push | Active |
| Airship Mobile Messaging | Active |
| AWS sns | Active |
| 3rd Party SMS | Active |
| Twilio SMS Delivery Notifications & Status Callbacks | Active |
| Simon Mail | Active |
| Simon Mail (message sending) | Active |
| Simon Mail (subscription management) | Active |
View the latest incidents for Simon Data and check for official updates:
Description: At 11:57AM EST one of our primary datastores had a partial outage. The Simon Data engineering team was immediately notified and began investigating the issue. With the outage, some of the data that is used for the Audience API was unavailable, causing a surge of failures when attempting to retrieve data. While the engineering team worked to restore the hosts, they identified the root cause of the issue that directly impacted the Audience API. At 12:45PM EST the team restored the data and the Audience API immediately started handling requests. The team continued to watch traffic to ensure that there were no other issues before communicating more broadly. The Simon Data engineering team is further reviewing the architecture to see if there are improvements that can be made for increased resiliency or to better isolate outages from impacting our customers. We apologize for any disruption to your business and are constantly striving to improve our systems to better serve your needs.
Status: Postmortem
Impact: Minor | Started At: March 17, 2022, 4:10 p.m.
Description: Our engineering team has applied a temporary fix to unblock flow index page use, while unplanned maintenance continues.
Status: Resolved
Impact: Maintenance | Started At: Feb. 4, 2022, 5 p.m.
Description: On January 11th at 11:43 AM EST, Simon Data deployed a change to our Notification Service. This change caused a bug that impacted delivery of alerts about Data Pipe refreshes and Flow Sync statuses via Slack. During this window, email alerts were still working. This bug was identified at 2:28pm EST on January 11th and was fully resolved at 2:42pm EST on January 11th.
Status: Resolved
Impact: None | Started At: Jan. 11, 2022, 11:34 p.m.
Description: We can confirm a data refresh has been started for every Simon customer. While pipe completion will still be delayed, the issue has been resolved.
Status: Resolved
Impact: None | Started At: Dec. 22, 2021, 2:28 p.m.
Description: On December 8th at 11:15am EST, Simon Data deployed a change to our Simon Mail Subscription Center. This change caused a bug that impacted a recipient's ability to unsubscribe from email using unsubscribe links for all Simon Mail customers. This bug was identified at 9:28pm EST on December 8th and was fully resolved at 12:52pm EST on December 9th.
Status: Resolved
Impact: Minor | Started At: Dec. 8, 2021, 4 p.m.
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