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Is there an SpotOn outage?

SpotOn status: Systems Active

Last checked: 2 minutes ago

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SpotOn outages and incidents

Outage and incident data over the last 30 days for SpotOn.

There have been 6 outages or incidents for SpotOn in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SpotOn

Outlogger tracks the status of these components for Xero:

Loyalty Active
SMS Messaging Active
SpotOn Website Active
Virtual Terminal Active
Merchant Dashboard Active
Payment Deposits Active
SpotOn Online Ordering Active
SpotOn Restaurant Active
SpotOn Restaurant Reporting Active
AT&T Active
AWS Active
Support Phone Line Active
FIS Processing Active
Gift Cards Active
Transit Processing Active
Tsys Processing Active
Component Status
Active
Loyalty Active
SMS Messaging Active
SpotOn Website Active
Virtual Terminal Active
Active
Merchant Dashboard Active
Payment Deposits Active
SpotOn Online Ordering Active
SpotOn Restaurant Active
SpotOn Restaurant Reporting Active
Active
AT&T Active
AWS Active
Support Phone Line Active
Active
FIS Processing Active
Gift Cards Active
Transit Processing Active
Tsys Processing Active

Latest SpotOn outages and incidents.

View the latest incidents for SpotOn and check for official updates:

Updates:

  • Time: June 13, 2021, 12:01 a.m.
    Status: Resolved
    Update: Reporting data is moving normally for all locations
  • Time: June 12, 2021, 11:52 p.m.
    Status: Monitoring
    Update: Our team corrected a data processing issue that delayed report data for about 300 locations. We are monitoring the situation.
  • Time: June 12, 2021, 11:44 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 12, 2021, 11:20 p.m.
    Status: Identified
    Update: Report data processing infrastructure is lagging for about 10% of our customers. We are have identified the cause and are working on a fix.
  • Time: June 12, 2021, 11:13 p.m.
    Status: Investigating
    Update: Reporting data is lagging for some merchants. Our team is working to correct the issue.

Updates:

  • Time: April 10, 2021, 9:50 p.m.
    Status: Resolved
    Update: The incident has been resolved and all custom domains are working properly.
  • Time: April 10, 2021, 9:44 p.m.
    Status: Monitoring
    Update: The issues has been addressed and custom domain names are working as expected. We're monitoring the results.
  • Time: April 10, 2021, 9:39 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 10, 2021, 9:38 p.m.
    Status: Investigating
    Update: Websites with custom domain names are currently experiencing an outage. Teams are working to correct the issue.

Updates:

  • Time: March 31, 2021, 1:20 p.m.
    Status: Resolved
    Update: SpotOn Restaurant Reporting had an outage from 7:42am - 8:26am ET. The issue was resolved and reports are performing as expected.

Updates:

  • Time: March 13, 2021, 2:23 a.m.
    Status: Resolved
    Update: All systems have returned to normal and data is processing as expected.
  • Time: March 13, 2021, 12:13 a.m.
    Status: Identified
    Update: Labor data is lagging for some merchants. All other data pipelines have returned to normal processing states for all merchants.
  • Time: March 12, 2021, 11:47 p.m.
    Status: Investigating
    Update: We have identified the source of delayed import processes. We are working to return data processing to realtime. Expected resolution is 60-90 minutes.
  • Time: March 12, 2021, 11:38 p.m.
    Status: Investigating
    Update: Data import processes on Restaurant Reporting are lagging for some merchants.

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Frequently Asked Questions - SpotOn

Is there a SpotOn outage?
The current status of SpotOn is: Systems Active
Where can I find the official status page of SpotOn?
The official status page for SpotOn is here
How can I get notified if SpotOn is down or experiencing an outage?
To get notified of any status changes to SpotOn, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SpotOn every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SpotOn do?
SpotOn provides customizable point-of-sale systems and payment processing software with 24/7 support from a dedicated team.