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Is there an SpotOn outage?

SpotOn status: Systems Active

Last checked: 8 minutes ago

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SpotOn outages and incidents

Outage and incident data over the last 30 days for SpotOn.

There have been 6 outages or incidents for SpotOn in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SpotOn

Outlogger tracks the status of these components for Xero:

Loyalty Active
SMS Messaging Active
SpotOn Website Active
Virtual Terminal Active
Merchant Dashboard Active
Payment Deposits Active
SpotOn Online Ordering Active
SpotOn Restaurant Active
SpotOn Restaurant Reporting Active
AT&T Active
AWS Active
Support Phone Line Active
FIS Processing Active
Gift Cards Active
Transit Processing Active
Tsys Processing Active
Component Status
Active
Loyalty Active
SMS Messaging Active
SpotOn Website Active
Virtual Terminal Active
Active
Merchant Dashboard Active
Payment Deposits Active
SpotOn Online Ordering Active
SpotOn Restaurant Active
SpotOn Restaurant Reporting Active
Active
AT&T Active
AWS Active
Support Phone Line Active
Active
FIS Processing Active
Gift Cards Active
Transit Processing Active
Tsys Processing Active

Latest SpotOn outages and incidents.

View the latest incidents for SpotOn and check for official updates:

Updates:

  • Time: Oct. 30, 2024, 9:28 p.m.
    Status: Resolved
    Update: We have resolved the issue with Teamwork preventing users from logging in where users were intermittently encountering a "Choose A Wallet" pop up that may prevent logging in. We are monitoring our systems.
  • Time: Oct. 30, 2024, 9:27 p.m.
    Status: Monitoring
    Update: We have resolved the issue with Teamwork preventing users from logging in where users were intermittently encountering a "Choose A Wallet" pop up that may prevent logging in. We are monitoring our systems.
  • Time: Oct. 30, 2024, 9:12 p.m.
    Status: Investigating
    Update: We are aware of an issue with Teamwork preventing users from logging in. Users may intermittently encounter a "Choose A Wallet" pop up that may prevent logging in.

Updates:

  • Time: Oct. 15, 2024, 5:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 15, 2024, 4:20 p.m.
    Status: Monitoring
    Update: The rolling restart is complete and we are monitoring the results.
  • Time: Oct. 15, 2024, 4:11 p.m.
    Status: Identified
    Update: We are currently doing a rolling restart so you may see some residual effects while this is happening.
  • Time: Oct. 15, 2024, 3:45 p.m.
    Status: Investigating
    Update: The payments issues may be impacting all Customer Facing Displays. An immediate fix to is reprovision the station. The team is still investigating holistic resolution.
  • Time: Oct. 15, 2024, 3:14 p.m.
    Status: Investigating
    Update: The team has identified the root cause and we are continuing to investigate a fix.
  • Time: Oct. 15, 2024, 2:46 p.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting the Aries8 Customer Facing Display and other POS functions. Our team is working to identify the root cause and will provide an update within 30 minutes.

Updates:

  • Time: Sept. 26, 2024, 6:06 p.m.
    Status: Resolved
    Update: The TSYS service outage has been resolved. Please contact support at (877)-814-4102 if you continue to experience payment failures.
  • Time: Sept. 26, 2024, 4:54 p.m.
    Status: Monitoring
    Update: We are still monitoring but seeing low to intermittent payment failures. We continue to monitor TSYS's service status. Continue to re-try the transaction if experiencing a failure.
  • Time: Sept. 26, 2024, 4:32 p.m.
    Status: Monitoring
    Update: We believe all CNP transactions are now working (online ordering, QR, VT) etc. We are still investigating POS/Handheld transactions but we are not seeing many new reports of issues. Continue to re-try the transaction if experiencing a failure
  • Time: Sept. 26, 2024, 4:19 p.m.
    Status: Identified
    Update: TSYS has identified a DNS issue on their end. From TSYS: This will impact all methods of taking payments but if you try a different method it could affect the probability the payment will work (POS, handheld, online ordering, VT etc.) The main action is to try the payment again.
  • Time: Sept. 26, 2024, 4:05 p.m.
    Status: Investigating
    Update: We are aware of an incident with TSYS payments not going through. TSYS has reported an incident for their services. Our team is currently investigating.

Updates:

  • Time: Sept. 19, 2024, 8:27 p.m.
    Status: Resolved
    Update: Issue has been resolved and full functionality has been restored to the FreshKDS service.
  • Time: Sept. 19, 2024, 8:18 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 19, 2024, 8:01 p.m.
    Status: Investigating
    Update: SpotOn's Integration with Fresh KDS is currently experiencing issues and orders are not getting to the KDS. We have identified the problem and corrective actions are underway.

Updates:

  • Time: Aug. 5, 2024, 10:35 p.m.
    Status: Resolved
    Update: This incident has been resolved. Systems are operating as expected.
  • Time: Aug. 5, 2024, 7:11 p.m.
    Status: Monitoring
    Update: We have resolved the issues and will continue to closely monitor.
  • Time: Aug. 5, 2024, 7:08 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 5, 2024, 7:07 p.m.
    Status: Monitoring
    Update: SpotOn Restaurant connectivity issues have been fixed and service outages have been resolved. POS Online Ordering systems are online and functional. We continue to monitor the situation.
  • Time: Aug. 5, 2024, 5:30 p.m.
    Status: Identified
    Update: We are currently experiencing a service outage affecting SpotOn Restaurant POS. Our team is actively working to resolve the issue and investigate the root cause. We expect resolution to take several hours. In the meantime, please use the Virtual Terminal here (http://dashboard.spoton.com) within the dashboard to process payments. Click on the icon with 9 dots in the top menu and choose Virtual Terminal.
  • Time: Aug. 5, 2024, 4:32 p.m.
    Status: Identified
    Update: We continue to work to restore connectivity.
  • Time: Aug. 5, 2024, 3:24 p.m.
    Status: Identified
    Update: SpotOn Restaurant systems are experiencing login and connectivity issues. We have identified the issue and corrective actions are underway.

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Frequently Asked Questions - SpotOn

Is there a SpotOn outage?
The current status of SpotOn is: Systems Active
Where can I find the official status page of SpotOn?
The official status page for SpotOn is here
How can I get notified if SpotOn is down or experiencing an outage?
To get notified of any status changes to SpotOn, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SpotOn every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SpotOn do?
SpotOn provides customizable point-of-sale systems and payment processing software with 24/7 support from a dedicated team.

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