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Is there an Serenova Classic (Formerly Lifesize Products) outage?

Serenova Classic (Formerly Lifesize Products) status: Systems Active

Last checked: 3 minutes ago

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Serenova Classic (Formerly Lifesize Products) outages and incidents

Outage and incident data over the last 30 days for Serenova Classic (Formerly Lifesize Products).

There have been 1 outages or incidents for Serenova Classic (Formerly Lifesize Products) in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Serenova Classic (Formerly Lifesize Products)

Outlogger tracks the status of these components for Xero:

Internal Tools Active
Payment Services Active
API - Outbound Lead Active
API - Platform v1 Active
API - Platform v2 Active
API - Transfer Data Active
Contact - Email Active
Contact - Facebook Active
Contact - Login & Session Active
Contact - SMS Active
Contact - Twitter Active
Engage - Chat Active
Engage - Email Active
Engage - Facebook Active
Engage - Login & Session Active
Engage - SMS Active
Engage - Twitter Active
Login & Session Active
Web Services Active
Login & Session Active
Recording Service Active
Web Services Active
Inbound Active
Outbound Active
WebRTC Active
Web - Live Dashboards Active
Web - Login & Session Active
Web - Phone Panel Active
Web - Reporting & Historic Data Active
Component Status
Internal Tools Active
Payment Services Active
Active
API - Outbound Lead Active
API - Platform v1 Active
API - Platform v2 Active
API - Transfer Data Active
Active
Contact - Email Active
Contact - Facebook Active
Contact - Login & Session Active
Contact - SMS Active
Contact - Twitter Active
Active
Engage - Chat Active
Engage - Email Active
Engage - Facebook Active
Engage - Login & Session Active
Engage - SMS Active
Engage - Twitter Active
Active
Login & Session Active
Web Services Active
Active
Login & Session Active
Recording Service Active
Web Services Active
Active
Inbound Active
Outbound Active
WebRTC Active
Active
Web - Live Dashboards Active
Web - Login & Session Active
Web - Phone Panel Active
Web - Reporting & Historic Data Active

Latest Serenova Classic (Formerly Lifesize Products) outages and incidents.

View the latest incidents for Serenova Classic (Formerly Lifesize Products) and check for official updates:

Updates:

  • Time: Sept. 21, 2023, 4:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 21, 2023, 12:43 p.m.
    Status: Monitoring
    Update: Call Center Service Interruption Calls where interrupted this morning for approximately 10 mins due to a vendor issue. This interrupted calls and login sessions. We were resolved and back up an running within 10 mins. More information will be posted here as we continue to monitor.

Updates:

  • Time: July 12, 2023, 4:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 12, 2023, 4:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 12, 2023, 3:17 p.m.
    Status: Monitoring
    Update: Some customers are reporting issues reaching our classic center services. We have mitigated the issue and are monitoring now.
  • Time: July 12, 2023, 3:17 p.m.
    Status: Monitoring
    Update: Some customers are reporting issues reaching our classic center services. We have mitigated the issue and are monitoring now.

Updates:

  • Time: May 19, 2023, 2:05 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 19, 2023, 12:15 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 19, 2023, 12:02 a.m.
    Status: Investigating
    Update: This issue appears to now be resolved. We are monitoring heath at this time.
  • Time: May 18, 2023, 11:44 p.m.
    Status: Investigating
    Update: We have identified an issue with WebRTC and are working with the Vendor to resolve the issue.

Updates:

  • Time: May 19, 2023, 2:05 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 19, 2023, 12:15 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 19, 2023, 12:02 a.m.
    Status: Investigating
    Update: This issue appears to now be resolved. We are monitoring heath at this time.
  • Time: May 18, 2023, 11:44 p.m.
    Status: Investigating
    Update: We have identified an issue with WebRTC and are working with the Vendor to resolve the issue.

Updates:

  • Time: May 18, 2023, 6:06 p.m.
    Status: Resolved
    Update: We’ve been recently notified of some changes within the Telecom ecosystem that will slightly affect United States SMS Longcode Outbound campaigns. To send SMS in the United States, it is now required to register all 10DCL phone numbers. To prevent the use of unregistered numbers, carriers are now increasing their per-message rate. Unregistered numbers may also incur additional filtering or blocking. The registration process fees vary depending on usage and it consists of 2 steps:  Brand Registration and Campaign Registration. Please work with your CSM to register your numbers or send an email to [email protected] If you do not use United States SMS A2P (Application 2 Person) functionality on our CxEngage platform, these changes will not affect you. For further information feel free to take a look at Twilio’s article: https://support.twilio.com/hc/en-us/articles/1260800720410-What-is-A2P-10DLC-

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Frequently Asked Questions - Serenova Classic (Formerly Lifesize Products)

Is there a Serenova Classic (Formerly Lifesize Products) outage?
The current status of Serenova Classic (Formerly Lifesize Products) is: Systems Active
Where can I find the official status page of Serenova Classic (Formerly Lifesize Products)?
The official status page for Serenova Classic (Formerly Lifesize Products) is here
How can I get notified if Serenova Classic (Formerly Lifesize Products) is down or experiencing an outage?
To get notified of any status changes to Serenova Classic (Formerly Lifesize Products), simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Serenova Classic (Formerly Lifesize Products) every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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