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Is there an ZiftONE outage?

ZiftONE status: Systems Active

Last checked: 7 minutes ago

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ZiftONE outages and incidents

Outage and incident data over the last 30 days for ZiftONE.

There have been 1 outages or incidents for ZiftONE in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ZiftONE

Outlogger tracks the status of these components for Xero:

Advanced Reporting Active
Datamart Processing Queue Active
Integrations Active
Lead Distribution Active
Mail Deliverability Active
Mobile Application Active
REST API Active
Simple Processing Queue Active
Social Deliverability Active
Zift Platform Active
Zift Portal Active
Component Status
Advanced Reporting Active
Datamart Processing Queue Active
Integrations Active
Lead Distribution Active
Mail Deliverability Active
Mobile Application Active
REST API Active
Simple Processing Queue Active
Social Deliverability Active
Zift Platform Active
Zift Portal Active

Latest ZiftONE outages and incidents.

View the latest incidents for ZiftONE and check for official updates:

Updates:

  • Time: Feb. 18, 2020, 11:20 a.m.
    Status: Resolved
    Update: We can now confirm that a patch has been released and the incident has been resolved.
  • Time: Feb. 18, 2020, 10:11 a.m.
    Status: Identified
    Update: Navigation via branded URL's are currently responding with intermittent error results. We have identified the cause, and working to resolve it currently, we will update further as soon as possible

Updates:

  • Time: Jan. 22, 2020, 3:55 p.m.
    Status: Resolved
    Update: The Zift Integration issue with Facebook that was preventing the posting of social posts and the connecting of Partner Facebook Company Pages for some users has been resolved.
  • Time: Jan. 22, 2020, 3:55 p.m.
    Status: Resolved
    Update: The Zift Integration issue with Facebook that was preventing the posting of social posts and the connecting of Partner Facebook Company Pages for some users has been resolved.
  • Time: Jan. 21, 2020, 5:14 p.m.
    Status: Identified
    Update: Integration with Facebook is currently impacted by authentication issues following updates in Facebook's API. We are working to resolve this issue and will update with further information as it becomes available.
  • Time: Jan. 21, 2020, 5:14 p.m.
    Status: Identified
    Update: Integration with Facebook is currently impacted by authentication issues following updates in Facebook's API. We are working to resolve this issue and will update with further information as it becomes available.

Updates:

  • Time: Jan. 14, 2020, 4:46 p.m.
    Status: Resolved
    Update: This incident has been resolved. The content personalizer is now fully functional again.
  • Time: Jan. 14, 2020, 3:48 p.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting the Personalizer tool in the Zift Partner Portal. This impacts the personalization of emails, web plugins, and co-brandable content. We will provide an update when a fix is in place.

Updates:

  • Time: Jan. 14, 2020, 4:46 p.m.
    Status: Resolved
    Update: This incident has been resolved. The content personalizer is now fully functional again.
  • Time: Jan. 14, 2020, 3:48 p.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting the Personalizer tool in the Zift Partner Portal. This impacts the personalization of emails, web plugins, and co-brandable content. We will provide an update when a fix is in place.

Updates:

  • Time: Nov. 7, 2019, 6:50 p.m.
    Status: Postmortem
    Update: _**Summary**_ On October 18, 2019 at 12:08 EST \(17:08 GMT\), a routine update was applied to a central service. Unfortunately, that update had a downstream impact that brought most services offline. After determining the root cause, the update was rolled back to re-establish service. _**What Happened?**_ We deployed an update to our database known as a hot fix that repairs an issue in the platform quickly, but with this time-saving fix there is less evaluation of the deployment making it inherently more risky. _**What Are We Doing About This?**_ We are managing this risk by strengthening our best practices as requirements in our future hot fix release process. We are requiring the following actions for future hot fix deployments: * Prior to release, all hot fixes will require a second Engineering team lead to approve or reject the hot fix deployment based on content accuracy, quality and risk assessment. * Prior to release, all hot fixes will require a Quality Assurance representative to approve or reject the hot fix deployment based on content accuracy, quality and risk assessment. * Prior to release, specific hot fixes altering existing schema will require senior management approval.
  • Time: Oct. 18, 2019, 7:50 p.m.
    Status: Resolved
    Update: At 12:08 EST (17:08 GMT), a routine update was applied to a central service that was anything but routine. Unfortunately, that update had a downstream impact that brought most services offline. After determining the root cause, the update was rolled back to re-establish service. We will be doing an RCA soon, but from all of us in engineering here at Zift, we sincerely apologize. my.zift123.com = operational ecm.ziftsolutions.com = operational ziftmarcom.com = operational
  • Time: Oct. 18, 2019, 7:48 p.m.
    Status: Investigating
    Update: At 12:08 EST (17:08 GMT), a routine update was applied to a central service that was anything but routine. Unfortunately, that update had a downstream impact that brought most services offline. After determining the root cause, the update was rolled back to re-establish service. We will be doing an RCA soon, but from all of us in engineering here at Zift, we sincerely apologize. my.zift123.com = operational ecm.ziftsolutions.com = operational ziftmarcom.com = operational
  • Time: Oct. 18, 2019, 4:38 p.m.
    Status: Investigating
    Update: We are currently experiencing an outage on the my.zift123.com, ecm.ziftsolutions.com, ziftmarcom.com We are investigating this issue and will have a fix in place soon.

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Frequently Asked Questions - ZiftONE

Is there a ZiftONE outage?
The current status of ZiftONE is: Systems Active
Where can I find the official status page of ZiftONE?
The official status page for ZiftONE is here
How can I get notified if ZiftONE is down or experiencing an outage?
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