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Is there an Zipwhip outage?

Zipwhip status: Systems Active

Last checked: 4 minutes ago

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Zipwhip outages and incidents

Outage and incident data over the last 30 days for Zipwhip.

There have been 5 outages or incidents for Zipwhip in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zipwhip

Outlogger tracks the status of these components for Xero:

TLS (MM4) Active
TLS (SMPP) Active
VPN (MM4) Active
VPN (SMPP) Active
AT&T Active
Canadian Carriers Active
Sprint (T-Mobile) Active
Tier 2 and 3 Carriers Active
T-Mobile Active
US Cellular Active
Verizon Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
Provisioning API Active
Provisioning Dashboard Active
Reporting Active
Toll-Free Verification Portal Active
Zipwhip Ticketing Active
Component Status
Active
TLS (MM4) Active
TLS (SMPP) Active
VPN (MM4) Active
VPN (SMPP) Active
Active
AT&T Active
Canadian Carriers Active
Sprint (T-Mobile) Active
Tier 2 and 3 Carriers Active
T-Mobile Active
US Cellular Active
Verizon Active
Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
Active
Provisioning API Active
Provisioning Dashboard Active
Reporting Active
Toll-Free Verification Portal Active
Zipwhip Ticketing Active

Latest Zipwhip outages and incidents.

View the latest incidents for Zipwhip and check for official updates:

Updates:

  • Time: Nov. 25, 2023, 2:45 a.m.
    Status: Resolved
    Update: This incident has been resolved. Message delivery toward Small US Carriers has returned to normal timeframes.
  • Time: Nov. 24, 2023, 9:54 p.m.
    Status: Monitoring
    Update: Delivery has returned to normal for Appalachian Wireless. Our monitoring shows overall improvement and we're observing positive SMS delivery at this time. We will continue monitoring Small US carrier networks to ensure a full recovery. We will provide another update in 2 hours to confirm resolution.
  • Time: Nov. 24, 2023, 8:38 p.m.
    Status: Investigating
    Update: Engineers continue to Investigate delivery latency to Appalachian Wireless. Thank you for your patience while we continue to gather more information.
  • Time: Nov. 24, 2023, 5:36 p.m.
    Status: Investigating
    Update: Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from toll-free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to Appalachian Wireless. We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.

Updates:

  • Time: Nov. 24, 2023, 11:52 p.m.
    Status: Resolved
    Update: Engineering has confirmed that Messaging is stable for Rogers and Fido. Delivery is real-time. Thank you for your patience today while validating this Incident Resolution.
  • Time: Nov. 24, 2023, 9:49 p.m.
    Status: Monitoring
    Update: The Carrier has confirmed with Engineering that the queues have drained. Delivery has returned to normal for Rogers and Fido. Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing positive SMS delivery from toll-free numbers at this time. We will continue monitoring the overall CA carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
  • Time: Nov. 24, 2023, 7:17 p.m.
    Status: Investigating
    Update: Engineers are reporting continued SMS Messaging delays for Rogers and Fido. Messages are queued due to capacity shortage, and customers may see delays when sending to Rogers or Fido customers. We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
  • Time: Nov. 24, 2023, 5:34 p.m.
    Status: Investigating
    Update: Due to sustained high traffic on the CA carrier networks, we are currently experiencing SMS delivery delays from toll-free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to Rogers. We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.

Updates:

  • Time: Nov. 24, 2023, 11:52 p.m.
    Status: Resolved
    Update: Engineering has confirmed that Messaging is stable for Rogers and Fido. Delivery is real-time. Thank you for your patience today while validating this Incident Resolution.
  • Time: Nov. 24, 2023, 9:49 p.m.
    Status: Monitoring
    Update: The Carrier has confirmed with Engineering that the queues have drained. Delivery has returned to normal for Rogers and Fido. Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing positive SMS delivery from toll-free numbers at this time. We will continue monitoring the overall CA carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
  • Time: Nov. 24, 2023, 7:17 p.m.
    Status: Investigating
    Update: Engineers are reporting continued SMS Messaging delays for Rogers and Fido. Messages are queued due to capacity shortage, and customers may see delays when sending to Rogers or Fido customers. We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
  • Time: Nov. 24, 2023, 5:34 p.m.
    Status: Investigating
    Update: Due to sustained high traffic on the CA carrier networks, we are currently experiencing SMS delivery delays from toll-free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to Rogers. We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.

Updates:

  • Time: Nov. 28, 2023, 5:22 p.m.
    Status: Resolved
    Update: Thank you for your patience during our Black Friday / Cyber Monday 2023 traffic season. Messaging is now performing at standard levels. If you have any further questions please contact your Support channel.
  • Time: Nov. 27, 2023, 4:37 p.m.
    Status: Identified
    Update: We are continuing to monitor our network closely for Cyber Monday increased volume, and make improvements where possible. Please continue to expect intermittent times of latency at peak traffic times.
  • Time: Nov. 24, 2023, 12:04 p.m.
    Status: Identified
    Update: Due to increased traffic demand on mobile communication networks, we are expecting potential congestion for US Carrier networks during the Black Friday and Cyber Monday period. Customers may experience intermittent SMS and MMS delivery delays. With the U.S. retail holidays Black Friday and Cyber Monday, Twilio (Zipwhip) anticipates a significant spike in 10DLC, and toll-free SMS and MMS messaging, starting November 20 through November 28 (cyber week). Specifically, due to carrier constraints on the SMS/MMS network in the United States and Canada, customers that send large bursts of SMS/MMS traffic may experience additional delays in deliverability, particularly from toll-free numbers. In the event of downstream congestion among network carriers, it is anticipated that 10DLC, and toll-free SMS/MMS traffic may queue for several minutes longer compared to off-peak sending times. If your SMS/MMS traffic is queuing for approximately 20 minutes or more, please follow status.zipwhip.com for the latest updates on significant degradation. Any temporary measures that Twilio (Zipwhip) may take in response to traffic spikes and capacity constraints will also be available on the Status Page.

Updates:

  • Time: Nov. 28, 2023, 5:22 p.m.
    Status: Resolved
    Update: Thank you for your patience during our Black Friday / Cyber Monday 2023 traffic season. Messaging is now performing at standard levels. If you have any further questions please contact your Support channel.
  • Time: Nov. 27, 2023, 4:37 p.m.
    Status: Identified
    Update: We are continuing to monitor our network closely for Cyber Monday increased volume, and make improvements where possible. Please continue to expect intermittent times of latency at peak traffic times.
  • Time: Nov. 24, 2023, 12:04 p.m.
    Status: Identified
    Update: Due to increased traffic demand on mobile communication networks, we are expecting potential congestion for US Carrier networks during the Black Friday and Cyber Monday period. Customers may experience intermittent SMS and MMS delivery delays. With the U.S. retail holidays Black Friday and Cyber Monday, Twilio (Zipwhip) anticipates a significant spike in 10DLC, and toll-free SMS and MMS messaging, starting November 20 through November 28 (cyber week). Specifically, due to carrier constraints on the SMS/MMS network in the United States and Canada, customers that send large bursts of SMS/MMS traffic may experience additional delays in deliverability, particularly from toll-free numbers. In the event of downstream congestion among network carriers, it is anticipated that 10DLC, and toll-free SMS/MMS traffic may queue for several minutes longer compared to off-peak sending times. If your SMS/MMS traffic is queuing for approximately 20 minutes or more, please follow status.zipwhip.com for the latest updates on significant degradation. Any temporary measures that Twilio (Zipwhip) may take in response to traffic spikes and capacity constraints will also be available on the Status Page.

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Frequently Asked Questions - Zipwhip

Is there a Zipwhip outage?
The current status of Zipwhip is: Systems Active
Where can I find the official status page of Zipwhip?
The official status page for Zipwhip is here
How can I get notified if Zipwhip is down or experiencing an outage?
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