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Is there an Act-On Software outage?

Act-On Software status: Systems Active

Last checked: a minute ago

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Act-On Software outages and incidents

Outage and incident data over the last 30 days for Act-On Software.

There have been 0 outages or incidents for Act-On Software in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Act-On Software

Outlogger tracks the status of these components for Xero:

Act-On Anywhere Plugin Active
Act-On Application Active
Act-On Connect Active
Adaptive Send Active
Advanced Social Media Active
Authentication and Login Active
Data Studio Active
Email Sending Active
Form Submissions Active
FTP Connector Active
Other Active
REST API Active
SMS Active
Social Media Connectors Active
Website Tracking Beacon Active
Infor Connector Active
Microsoft Dynamics Connector Active
Netsuite Connector Active
Salesforce Connector Active
SugarCRM Connector Active
Zendesk Sell Active
Component Status
Act-On Anywhere Plugin Active
Act-On Application Active
Act-On Connect Active
Adaptive Send Active
Advanced Social Media Active
Authentication and Login Active
Data Studio Active
Email Sending Active
Form Submissions Active
FTP Connector Active
Other Active
REST API Active
SMS Active
Social Media Connectors Active
Website Tracking Beacon Active
Active
Infor Connector Active
Microsoft Dynamics Connector Active
Netsuite Connector Active
Salesforce Connector Active
SugarCRM Connector Active
Zendesk Sell Active

Latest Act-On Software outages and incidents.

View the latest incidents for Act-On Software and check for official updates:

Updates:

  • Time: June 11, 2021, 8:35 a.m.
    Status: Resolved
    Update: The issue is now resolved. If you continue to experience this problem, please let our support team know at https://connect.act-on.com/hc/en-us/requests/new so we can investigate further.
  • Time: June 11, 2021, 1:19 a.m.
    Status: Monitoring
    Update: The issue has been corrected and we are now monitoring to assure all is operating as designed.
  • Time: June 11, 2021, 12:33 a.m.
    Status: Identified
    Update: Services are being restored in the EU/Germany region. We are still seeing servers with 'adep' being affected. Act-On will continue to monitor and perform maintenance to restore service.
  • Time: June 10, 2021, 10:49 p.m.
    Status: Identified
    Update: We are currently seeing intermittent connectivity issues with multiple Act-On features for our EU/Germany region only; these are servers with 30x in the URL or 'adep' when logged into the platform. Email sending for these accounts are not affected. Act-On is monitoring the situation and performing maintenance to restore service. We will provide updates here as soon as we have them.

Updates:

  • Time: July 9, 2021, 5:22 p.m.
    Status: Resolved
    Update: Following yesterday's maintenance, we have resolved this issue. Basic Auth is also available again for the Dynamics Connector. You may need to re-connect to Dynamics if you haven't already done so. To connect with OAuth (Non MFA) you can follow these <a href="https://connect.act-on.com/hc/en-us/articles/4402658485143-How-to-Connect-to-MS-Dynamics-with-Oauth-365-Only-">instructions.</a> If your organization requires MFA you will want to connect using <a href="https://connect.act-on.com/hc/en-us/articles/360034068814-How-to-Connect-to-Microsoft-Dynamics-with-Basic-Auth-All-versions-">Basic Auth.</a> If you continue to experience issues connecting Act-On to Dynamics, please let our support team know <a href="https://connect.act-on.com/hc/en-us/requests/new">here</a> so we can investigate further.
  • Time: June 17, 2021, 11:48 p.m.
    Status: Identified
    Update: <b>ACTION REQUIRED </b>- For security purposes, your integration with MS Dynamics 365 and Act-On require updating to utilize Microsoft’s New Global Discovery Service. Please review the information for updating <a href="https://connect.act-on.com/hc/en-us/community/posts/1500001338382-Known-Issue-Microsoft-Dynamics-CRM-service-deprecation-is-impacting-Act-On-s-integration">here.</a> Have questions or need assistance? Open a support ticket <a href="https://connect.act-on.com/hc/en-us/requests/new">here.</a>
  • Time: June 10, 2021, 10:15 p.m.
    Status: Identified
    Update: We have identified an issue related to a Microsoft Dynamics service and our configuration. We will be reaching out to customers individually regarding next steps. We appreciate your patience.
  • Time: June 10, 2021, 4 a.m.
    Status: Investigating
    Update: We are awaiting engagement with Microsoft to further progress our troubleshooting efforts. We appreciate your patience.
  • Time: June 9, 2021, 7:59 p.m.
    Status: Investigating
    Update: We are awaiting engagement with Microsoft to further progress our troubleshooting efforts.
  • Time: June 9, 2021, 6:08 p.m.
    Status: Investigating
    Update: We are engaging Microsoft to assist in the troubleshooting process.
  • Time: June 9, 2021, 4:02 p.m.
    Status: Investigating
    Update: We continue to troubleshoot this issue and will update you as things progress. We appreciate your patience.
  • Time: June 9, 2021, 8:30 a.m.
    Status: Investigating
    Update: Currently, Act-On is only unable to connect to this specific CRM platform/version. Our engineers are currently investigating the issue and we will provide further updates as soon as possible.

Updates:

  • Time: May 19, 2021, 4:35 p.m.
    Status: Resolved
    Update: We have resolved this issue. If you continue to experience this problem, please let our support team know at https://connect.act-on.com/hc/en-us/requests/new so we can investigate further.
  • Time: May 19, 2021, 3:50 p.m.
    Status: Identified
    Update: We have confirmed that Marketing Lists are taking longer than expected to load. This issue appears to affect all accounts. Our team is working on a fix that will be deployed at 9:15am PT.
  • Time: May 19, 2021, 2:03 p.m.
    Status: Investigating
    Update: We are currently experiencing long delays within the platform when viewing or working with marketing lists. This issue occurs when you are loading the marketing lists page or when looking to select a distribution list for an email. Our engineers are currently investigating the issue and we will provide updates here as soon as possible.

Updates:

  • Time: May 8, 2021, 8:06 p.m.
    Status: Resolved
    Update: We have resolved this issue. If you continue to experience this problem, please let our support team know at https://connect.act-on.com/hc/en-us/requests/new so we can investigate further.
  • Time: May 8, 2021, 3:56 p.m.
    Status: Monitoring
    Update: We have resolved this issue. We will continue to monitor to make sure no other problems are happening.
  • Time: May 8, 2021, 3:25 p.m.
    Status: Investigating
    Update: We are currently seeing intermittent issues with Contact Search for accounts hosted in the US. Our team is investigating this issue. We will provide updates here as soon as we have them.

Updates:

  • Time: May 5, 2021, 4:49 p.m.
    Status: Resolved
    Update: We have resolved this issue. If you continue to experience this problem, please let our support team know at https://connect.act-on.com/hc/en-us/requests/new so we can investigate further.
  • Time: May 5, 2021, 4:08 p.m.
    Status: Monitoring
    Update: We received reports of intermittent issues with Authentication to Act-On. Our team is monitoring this issue and are now seeing the issues clear. We will provide updates here as soon as we have them.

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Frequently Asked Questions - Act-On Software

Is there a Act-On Software outage?
The current status of Act-On Software is: Systems Active
Where can I find the official status page of Act-On Software?
The official status page for Act-On Software is here
How can I get notified if Act-On Software is down or experiencing an outage?
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