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Is there an Glia outage?

Glia status: Systems Active

Last checked: a minute ago

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Glia outages and incidents

Outage and incident data over the last 30 days for Glia.

There have been 1 outages or incidents for Glia in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Glia

Outlogger tracks the status of these components for Xero:

AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active
Component Status
AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active

Latest Glia outages and incidents.

View the latest incidents for Glia and check for official updates:

Updates:

  • Time: Sept. 14, 2022, 10:36 p.m.
    Status: Resolved
    Update: Our phone service provider no longer reports errors that would affect the ability to configure a phone numbers in Glia Hub. All engagements, including digital voice and PSTN, continue to work correctly.
  • Time: Sept. 14, 2022, 9:50 p.m.
    Status: Monitoring
    Update: All engagements are working correctly including digital voice and PSTN.

Updates:

  • Time: May 5, 2022, 12:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 5, 2022, 12:32 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 5, 2022, 12:24 p.m.
    Status: Identified
    Update: Dashboards related to queue's data are not loading correctly. The team has deployed a fix and the dashboard are expected to be operational within the next 30 minutes

Updates:

  • Time: April 18, 2022, 8:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 18, 2022, 7:58 p.m.
    Status: Monitoring
    Update: Response times for customers to see the Glia bubble are back to normal. All Engagements and communication channels continue to be fully operational

Updates:

  • Time: April 18, 2022, 6:10 p.m.
    Status: Resolved
    Update: Response times for customers to see the Glia bubble are back to normal. All Engagements and communication channels continue to be fully operational
  • Time: April 18, 2022, 5:47 p.m.
    Status: Monitoring
    Update: Some customers are seeing a delay on the Visitor side to see the Glia bubble. Engagements and communication channels are fully operational.

Updates:

  • Time: April 13, 2022, 9:03 p.m.
    Status: Resolved
    Update: The fix applied by our operations team has alleviated the issue and our telemetry shows all systems to be operational
  • Time: April 13, 2022, 8:54 p.m.
    Status: Monitoring
    Update: Our Operations team has applied a fix and we are seeing signals of recovery through our telemetry and synthetic testing.
  • Time: April 13, 2022, 8:52 p.m.
    Status: Identified
    Update: We have identified an issue with one of our services that enable peer to peer communication between Operators and Visitors. Our operations team is working on a fix to remediate the issue.
  • Time: April 13, 2022, 8:48 p.m.
    Status: Investigating
    Update: We are experiencing intermittent and partial failures to a percentage during Live Observation and CoBrowsing. Affected Engagements We are working to resolve this issue.

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Frequently Asked Questions - Glia

Is there a Glia outage?
The current status of Glia is: Systems Active
Where can I find the official status page of Glia?
The official status page for Glia is here
How can I get notified if Glia is down or experiencing an outage?
To get notified of any status changes to Glia, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Glia every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Glia do?
Glia offers digital solutions for financial institutions to enhance customer connections through Messaging, Video, Voice, CoBrowsing, and AI.

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