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Is there an Glia outage?

Glia status: Systems Active

Last checked: 8 minutes ago

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Glia outages and incidents

Outage and incident data over the last 30 days for Glia.

There have been 1 outages or incidents for Glia in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Glia

Outlogger tracks the status of these components for Xero:

AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active
Component Status
AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active

Latest Glia outages and incidents.

View the latest incidents for Glia and check for official updates:

Updates:

  • Time: Dec. 1, 2022, 10:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 1, 2022, 10:19 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 1, 2022, 9:45 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 1, 2022, 9:39 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 1, 2022, 9:29 p.m.
    Status: Identified
    Update: We have identified the cause of the delays and are working on mitigating the issue.
  • Time: Dec. 1, 2022, 9:02 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Nov. 28, 2022, 7:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 28, 2022, 6:58 p.m.
    Status: Monitoring
    Update: A fixed has been implemented and our telemetry shows that all systems are fully operational
  • Time: Nov. 28, 2022, 6:38 p.m.
    Status: Identified
    Update: Some customers are seeing a number of calls not connecting when using Glia Phone. We’re aware of the issue and are working on it urgently.

Updates:

  • Time: Nov. 23, 2022, 7:52 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 23, 2022, 7:47 a.m.
    Status: Monitoring
    Update: We are experiencing an elevated rate of errors in the EU region. We have implemented a fix and are monitoring the system as it recovers. Clients from other regions are not affected.

Updates:

  • Time: Oct. 20, 2022, 5:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 20, 2022, 4:45 p.m.
    Status: Identified
    Update: There is a subset of Glia Insights that are failing to load. Our Engineering team has applied a fix and are monitoring the progress of recovery.

Updates:

  • Time: Oct. 20, 2022, 4:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 20, 2022, 2:38 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 20, 2022, 2:32 p.m.
    Status: Identified
    Update: We are experiencing failures with some of our services. We have identified the issue and are working to resolve it. Affected services are File Exports, Engagement Explorer, Insights and Autocomplete. Engagements in all channels are working as expected.

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Frequently Asked Questions - Glia

Is there a Glia outage?
The current status of Glia is: Systems Active
Where can I find the official status page of Glia?
The official status page for Glia is here
How can I get notified if Glia is down or experiencing an outage?
To get notified of any status changes to Glia, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Glia every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Glia do?
Glia offers digital solutions for financial institutions to enhance customer connections through Messaging, Video, Voice, CoBrowsing, and AI.

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