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Is there an Glia outage?

Glia status: Systems Active

Last checked: 28 seconds ago

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Glia outages and incidents

Outage and incident data over the last 30 days for Glia.

There have been 0 outages or incidents for Glia in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Glia

Outlogger tracks the status of these components for Xero:

AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active
Component Status
AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active

Latest Glia outages and incidents.

View the latest incidents for Glia and check for official updates:

Updates:

  • Time: April 18, 2024, 1:40 p.m.
    Status: Resolved
    Update: The incident has been resolved, our telemetry and monitoring shows that all features are fully functional.
  • Time: April 18, 2024, 1:35 p.m.
    Status: Monitoring
    Update: We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
  • Time: April 18, 2024, 1:30 p.m.
    Status: Investigating
    Update: We are currently investigating an issue affecting the performance of agents being able to connect with customers. We are working to resolve this issue. We will share updated info here as soon as possible.

Updates:

  • Time: March 9, 2024, 6:44 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 9, 2024, 6:21 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 9, 2024, 4:35 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 9, 2024, 4:31 a.m.
    Status: Investigating
    Update: We are currently investigating an issue affecting the performance of the Engagement Explorer functionality. Agents are unable to search for new engagements in Engagements Explorer. We are working to resolve this issue. We will share updated info here as soon as possible.

Updates:

  • Time: March 7, 2024, 9:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 7, 2024, 3:45 p.m.
    Status: Monitoring
    Update: We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
  • Time: March 7, 2024, 2:13 p.m.
    Status: Identified
    Update: The issue has been identified and we are urgently working on resolving the issue.
  • Time: March 7, 2024, 12:48 p.m.
    Status: Investigating
    Update: We are currently investigating an issue affecting the performance of Glia Functions invocations. We are working to resolve this issue. We will share updated info here as soon as possible.

Updates:

  • Time: Feb. 14, 2024, 9:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 14, 2024, 9:12 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 14, 2024, 8:59 p.m.
    Status: Identified
    Update: Our Phone Service Provider has reported service disruption affecting phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.

Updates:

  • Time: Feb. 7, 2024, 12:25 a.m.
    Status: Resolved
    Update: The incident has been fully resolved with all instances fully functional and performing as expected.
  • Time: Feb. 7, 2024, 12:03 a.m.
    Status: Investigating
    Update: We are currently investigating a potential degradation of Glia performance regarding Contact Providers (Microsoft Teams and Zoom). We are working to resolve this issue.

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Frequently Asked Questions - Glia

Is there a Glia outage?
The current status of Glia is: Systems Active
Where can I find the official status page of Glia?
The official status page for Glia is here
How can I get notified if Glia is down or experiencing an outage?
To get notified of any status changes to Glia, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Glia every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Glia do?
Glia offers digital solutions for financial institutions to enhance customer connections through Messaging, Video, Voice, CoBrowsing, and AI.

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