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Is there an Glia outage?

Glia status: Systems Active

Last checked: 4 minutes ago

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Glia outages and incidents

Outage and incident data over the last 30 days for Glia.

There have been 0 outages or incidents for Glia in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Glia

Outlogger tracks the status of these components for Xero:

AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active
Component Status
AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active

Latest Glia outages and incidents.

View the latest incidents for Glia and check for official updates:

Updates:

  • Time: Jan. 17, 2024, 1:12 a.m.
    Status: Resolved
    Update: The incident has been fully resolved with all instances fully functional and performing as expected.
  • Time: Jan. 17, 2024, 12:30 a.m.
    Status: Monitoring
    Update: We have implemented a fix and are monitoring the system as it recovers. Thank you for your patience.
  • Time: Jan. 16, 2024, 10:58 p.m.
    Status: Identified
    Update: We are experiencing an elevated rate of errors for Virtual Assistant. Users could be experiencing intermittent failures. We are aware of the issue and are working on a fix to remediate the issue. Thank you for your patience.

Updates:

  • Time: Dec. 20, 2023, noon
    Status: Resolved
    Update: The incident has been fully resolved with all instances fully functional and performing as expected.
  • Time: Dec. 20, 2023, 11:47 a.m.
    Status: Monitoring
    Update: We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
  • Time: Dec. 20, 2023, 10:35 a.m.
    Status: Identified
    Update: The issue has been identified and we are urgently working on resolving the issue.
  • Time: Dec. 20, 2023, 10:21 a.m.
    Status: Investigating
    Update: We are currently investigating a potential degradation of Glia performance affecting Call Visualizer in engagements started using visitor code. We are working to resolve this issue.

Updates:

  • Time: Dec. 18, 2023, 5:17 p.m.
    Status: Resolved
    Update: The operations team has implemented a fix and the system is fully operational
  • Time: Dec. 18, 2023, 5:16 p.m.
    Status: Identified
    Update: The issue has been identified and we are urgently working on resolving the issue. Visitors are experiencing delays while waiting to connect with an Agent

Updates:

  • Time: Nov. 21, 2023, 3:55 p.m.
    Status: Resolved
    Update: The incident has been fully resolved with all instances fully functional and performing as expected. We are not seeing any abnormal number of errors from our telemetry and all systems are fully operational.
  • Time: Nov. 21, 2023, 3:47 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 21, 2023, 3:26 p.m.
    Status: Identified
    Update: The issue has been identified and we are urgently working on resolving the issue. Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.
  • Time: Nov. 21, 2023, 3:16 p.m.
    Status: Investigating
    Update: Some operators are unable to log in to the Glia platform. We’re aware of the issue and are working on it urgently. Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.

Updates:

  • Time: Oct. 5, 2023, 5:14 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 5, 2023, 4:50 p.m.
    Status: Monitoring
    Update: Our telemetry shows recovery on recording retrievals. All systems are operational and functional. We continue monitoring closely.
  • Time: Oct. 5, 2023, 3:09 p.m.
    Status: Identified
    Update: Our Phone Service Provider has reported service disruption affecting retrieval of recordings. We are communicating and monitoring closely the incident and the developments to fix it.

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Frequently Asked Questions - Glia

Is there a Glia outage?
The current status of Glia is: Systems Active
Where can I find the official status page of Glia?
The official status page for Glia is here
How can I get notified if Glia is down or experiencing an outage?
To get notified of any status changes to Glia, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Glia every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Glia do?
Glia offers digital solutions for financial institutions to enhance customer connections through Messaging, Video, Voice, CoBrowsing, and AI.

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