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Is there an Glia outage?

Glia status: Systems Active

Last checked: 8 minutes ago

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Glia outages and incidents

Outage and incident data over the last 30 days for Glia.

There have been 0 outages or incidents for Glia in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Glia

Outlogger tracks the status of these components for Xero:

AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active
Component Status
AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active

Latest Glia outages and incidents.

View the latest incidents for Glia and check for official updates:

Updates:

  • Time: Oct. 3, 2023, 5:26 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 3, 2023, 5:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 3, 2023, 4:10 p.m.
    Status: Identified
    Update: We are experiencing intermittent failures with Engagement Explorer. We are working to resolve this issue.

Updates:

  • Time: Oct. 2, 2023, 10:57 p.m.
    Status: Resolved
    Update: Operators and Visitors are able to engage and communicate. CoBrowsing sessions are working as expected. All systems are fully functional
  • Time: Oct. 2, 2023, 9:58 p.m.
    Status: Monitoring
    Update: Operators and Visitors are able to engage and communicate. CoBrowsing sessions are experiencing intermittent time outs.
  • Time: Oct. 2, 2023, 9:07 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 2, 2023, 8:52 p.m.
    Status: Investigating
    Update: We are experiencing intermittent failures to a percentage of our Engagements. Affected Engagements are unable to connect. We are working to resolve this issue.

Updates:

  • Time: Oct. 2, 2023, 9:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 2, 2023, 8:59 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 2, 2023, 8:15 p.m.
    Status: Identified
    Update: The issue has been identified and we are urgently working on resolving the issue. Thank you for your patience.

Updates:

  • Time: Oct. 2, 2023, 2:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 2, 2023, 2:52 p.m.
    Status: Monitoring
    Update: Operators and Visitors are able to engagement and interact normally. All systems are fully operational
  • Time: Oct. 2, 2023, 2:50 p.m.
    Status: Monitoring
    Update: Some customers are seeing engagements not connecting and visitors unable to enqueue. We’re aware of the issue and are working on it urgently. Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.

Updates:

  • Time: Sept. 27, 2023, 3:04 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 27, 2023, 2:51 p.m.
    Status: Monitoring
    Update: Our operations team has identified the issue and are monitoring the system. Engagements are working as expected in all channels
  • Time: Sept. 27, 2023, 2:47 p.m.
    Status: Identified
    Update: Some customers are seeing engagements not connecting and visitors unable to enqueue. We’re aware of the issue and are working on it urgently. Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.

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Frequently Asked Questions - Glia

Is there a Glia outage?
The current status of Glia is: Systems Active
Where can I find the official status page of Glia?
The official status page for Glia is here
How can I get notified if Glia is down or experiencing an outage?
To get notified of any status changes to Glia, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Glia every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Glia do?
Glia offers digital solutions for financial institutions to enhance customer connections through Messaging, Video, Voice, CoBrowsing, and AI.

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