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Is there an Glia outage?

Glia status: Systems Active

Last checked: 3 minutes ago

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Glia outages and incidents

Outage and incident data over the last 30 days for Glia.

There have been 0 outages or incidents for Glia in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Glia

Outlogger tracks the status of these components for Xero:

AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active
Component Status
AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active

Latest Glia outages and incidents.

View the latest incidents for Glia and check for official updates:

Updates:

  • Time: June 13, 2023, 9:10 p.m.
    Status: Resolved
    Update: All services are fully operational.
  • Time: June 13, 2023, 9:06 p.m.
    Status: Monitoring
    Update: All services are fully operational. Our teams continue to monitoring telemetry and communicating with the Phone and Infrastructure providers.
  • Time: June 13, 2023, 8:54 p.m.
    Status: Monitoring
    Update: Our telemetry shows sustained recovery on Phone communications and Glia Insights. The Operations and SRE teams continue communicating with the Phone Service Provider and Infrastructure Provider for status and mitigation actions.
  • Time: June 13, 2023, 8:47 p.m.
    Status: Identified
    Update: Our infrastructure provider is also experiencing a degradation of service with minor impact on Glia Insights. The Operations and SRE teams continue communicating with the Phone Service Provider and Infrastructure Provider for status and mitigation actions.
  • Time: June 13, 2023, 8:23 p.m.
    Status: Identified
    Update: The teams continue communicating with the Phone Service Provider for status and mitigation actions. Meanwhile the Phone Service Provider is continuing to work towards resolution for affected services.
  • Time: June 13, 2023, 7:51 p.m.
    Status: Identified
    Update: Our Phone Service Provider has reported service disruption affecting phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.

Updates:

  • Time: May 19, 2023, 12:50 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 19, 2023, 12:12 a.m.
    Status: Monitoring
    Update: Our telemetry shows that the number of errors from our Phone provider has stopped. We continue monitoring closely.
  • Time: May 18, 2023, 11:57 p.m.
    Status: Identified
    Update: Our Phone Service Provider has reported service disruption affecting browser audio engagements. We are communicating and monitoring closely the incident and the developments to fix it.

Updates:

  • Time: May 10, 2023, 7:53 p.m.
    Status: Resolved
    Update: Our operations team has identified the root cause of the issue and applied changes in our production environment. Our telemetry and monitoring shows that all systems are operational and Visitors are able to engage with Operators
  • Time: May 10, 2023, 7:06 p.m.
    Status: Monitoring
    Update: Our operations team has applied configuration changes and our telemetry shows that the system is recovering and Visitors are able to Engage with Operators. We continue monitoring our telemetry and working on applying other changes to continue stabilizing the system.
  • Time: May 10, 2023, 6:40 p.m.
    Status: Identified
    Update: Our operation teams continue working on implementing and deploying a few changes to restore the ability for Visitors to Engage with Operators
  • Time: May 10, 2023, 6:03 p.m.
    Status: Identified
    Update: Our operation teams continue working on implementing and deploying a few changes to restore the ability for Visitors to Engage with Operators
  • Time: May 10, 2023, 5:57 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 10, 2023, 5:49 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: May 10, 2023, 5:39 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: May 10, 2023, 5:26 p.m.
    Status: Identified
    Update: Some customers are seeing engagements not connecting and visitors unable to enqueue. We’re aware of the issue and are working on it urgently. Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.

Updates:

  • Time: May 10, 2023, 4:50 p.m.
    Status: Resolved
    Update: Our telemetry shows that all systems are back to be fully operational. Visitors are able engage with Operators
  • Time: May 10, 2023, 4:44 p.m.
    Status: Monitoring
    Update: Our telemetry is showing normal service levels. Our Operations team continues to monitor the incident.
  • Time: May 10, 2023, 4:43 p.m.
    Status: Identified
    Update: Our operations team has identified a source of large number of requests resulting in error and have applied a configuration change. Telemetry shows the number of errors decreasing and other monitors recovering. Visitor are able to engage and interact with Operatos
  • Time: May 10, 2023, 4:38 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 10, 2023, 4:28 p.m.
    Status: Investigating
    Update: Some customers are seeing engagements not connecting and visitors unable to enqueue. We’re aware of the issue and are working on it urgently. Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.

Updates:

  • Time: March 27, 2023, 9:18 p.m.
    Status: Resolved
    Update: We are not seeing any abnormal number of errors from our telemetry and all systems are fully operational
  • Time: March 27, 2023, 8:15 p.m.
    Status: Monitoring
    Update: All communication systems are fully operational. Our operations team continues investigating a number of errors in our telemetry.
  • Time: March 27, 2023, 8:06 p.m.
    Status: Investigating
    Update: Engagements are now connecting and communications are fully functional.
  • Time: March 27, 2023, 8:01 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 27, 2023, 7:53 p.m.
    Status: Investigating
    Update: Some customers are seeing issues with engagements being connected to operators. We’re aware of the issue and are working on it urgently. Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.

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Frequently Asked Questions - Glia

Is there a Glia outage?
The current status of Glia is: Systems Active
Where can I find the official status page of Glia?
The official status page for Glia is here
How can I get notified if Glia is down or experiencing an outage?
To get notified of any status changes to Glia, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Glia every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Glia do?
Glia offers digital solutions for financial institutions to enhance customer connections through Messaging, Video, Voice, CoBrowsing, and AI.

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