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Is there an Glia outage?

Glia status: Systems Active

Last checked: 3 minutes ago

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Glia outages and incidents

Outage and incident data over the last 30 days for Glia.

There have been 0 outages or incidents for Glia in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Glia

Outlogger tracks the status of these components for Xero:

AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active
Component Status
AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active

Latest Glia outages and incidents.

View the latest incidents for Glia and check for official updates:

Updates:

  • Time: Feb. 2, 2023, 6:43 p.m.
    Status: Resolved
    Update: This incident has been resolved. Glia Insights data has normalised its refresh rate.
  • Time: Feb. 2, 2023, 5:11 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 2, 2023, 4:44 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 2, 2023, 4:07 p.m.
    Status: Investigating
    Update: We are experiencing a delay on our data processing infrastructure, which impacts only Glia Insights. Glia Insights data might not show the latest information. We are working to resolve this issue.

Updates:

  • Time: Dec. 20, 2022, 2:50 a.m.
    Status: Resolved
    Update: The incident has been fully resolved with all instances fully functional and performing as expected.
  • Time: Dec. 20, 2022, 2:41 a.m.
    Status: Monitoring
    Update: We have implemented a fix and are monitoring the system as it recovers. Thank you for your patience.
  • Time: Dec. 20, 2022, 2:30 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 20, 2022, 2:01 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 20, 2022, 1:28 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 20, 2022, 1:27 a.m.
    Status: Identified
    Update: The issue has been identified and we are urgently working on resolving the issue. Thank you for your patience.

Updates:

  • Time: Dec. 14, 2022, 5:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 14, 2022, 5:55 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Dec. 14, 2022, 5:24 p.m.
    Status: Monitoring
    Update: Our telemetry continues to show a total recovery in the requests to our Phone provider. Glia Phone is functional as well as other digital channels. Our team is actively monitoring
  • Time: Dec. 14, 2022, 5:19 p.m.
    Status: Monitoring
    Update: Our telemetry shows that the number of errors from our Phone provider has stopped. We continue monitoring closely.
  • Time: Dec. 14, 2022, 5:08 p.m.
    Status: Identified
    Update: We continue working closely with our Phone provider, our telemetry shows that only a segment of calls are being affected. All digital channels are operational.
  • Time: Dec. 14, 2022, 4:33 p.m.
    Status: Identified
    Update: Our Phone Service Provider has reported service disruption affecting phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.
  • Time: Dec. 14, 2022, 4:21 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: Dec. 1, 2022, 10:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 1, 2022, 10:19 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 1, 2022, 9:45 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 1, 2022, 9:39 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 1, 2022, 9:29 p.m.
    Status: Identified
    Update: We have identified the cause of the delays and are working on mitigating the issue.
  • Time: Dec. 1, 2022, 9:02 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Nov. 28, 2022, 7:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 28, 2022, 6:58 p.m.
    Status: Monitoring
    Update: A fixed has been implemented and our telemetry shows that all systems are fully operational
  • Time: Nov. 28, 2022, 6:38 p.m.
    Status: Identified
    Update: Some customers are seeing a number of calls not connecting when using Glia Phone. We’re aware of the issue and are working on it urgently.

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Frequently Asked Questions - Glia

Is there a Glia outage?
The current status of Glia is: Systems Active
Where can I find the official status page of Glia?
The official status page for Glia is here
How can I get notified if Glia is down or experiencing an outage?
To get notified of any status changes to Glia, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Glia every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Glia do?
Glia offers digital solutions for financial institutions to enhance customer connections through Messaging, Video, Voice, CoBrowsing, and AI.

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