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Is there an Gorgias outage?

Gorgias status: Systems Active

Last checked: 3 minutes ago

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Gorgias outages and incidents

Outage and incident data over the last 30 days for Gorgias.

There have been 4 outages or incidents for Gorgias in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Gorgias

Outlogger tracks the status of these components for Xero:

Website Active
AI Agent Active
Flows Active
Order Management Active
Campaigns Active
Custom Domains Active
Customer Help Center website Active
REST API Active
Mobile Apps Active
REST API Active
Web App Active
aus-southeast1-fcb9 Active
europe-west1-c511 Active
europe-west3-86c1 Active
us-central1-c433 Active
us-central1-d8ff Active
us-east1-2607 Active
us-east1-635c Active
us-east1-c94b Active
us-east4-5f09 Active
us-east4-65cd Active
Aircall Aircall Apps Active
Aircall Public API Active
Email Active
Facebook Messenger Active
Facebook Posts & Comments Active
Gmail Active
Instagram comments Active
Instagram Direct Messages Active
Live Chat Active
Mailgun API Active
Mailgun inbound email Active
Mailgun outbound email Active
Mailgun SMTP Active
Native Phone Active
Outlook Active
ReCharge integration Active
Shopify API & Mobile Active
Shopify integration Active
Smooch Core API Active
SMS Active
Stripe API Active
Twitter Active
WhatsApp Active
Yotpo Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Container Engine Active
Google Cloud Platform Google Kubernetes Engine Active
Component Status
Website Active
Active
AI Agent Active
Flows Active
Order Management Active
Active
Campaigns Active
Active
Custom Domains Active
Customer Help Center website Active
REST API Active
Active
Mobile Apps Active
REST API Active
Web App Active
Active
aus-southeast1-fcb9 Active
europe-west1-c511 Active
europe-west3-86c1 Active
us-central1-c433 Active
us-central1-d8ff Active
us-east1-2607 Active
us-east1-635c Active
us-east1-c94b Active
us-east4-5f09 Active
us-east4-65cd Active
Active
Aircall Aircall Apps Active
Aircall Public API Active
Email Active
Facebook Messenger Active
Facebook Posts & Comments Active
Gmail Active
Instagram comments Active
Instagram Direct Messages Active
Live Chat Active
Mailgun API Active
Mailgun inbound email Active
Mailgun outbound email Active
Mailgun SMTP Active
Native Phone Active
Outlook Active
ReCharge integration Active
Shopify API & Mobile Active
Shopify integration Active
Smooch Core API Active
SMS Active
Stripe API Active
Twitter Active
WhatsApp Active
Yotpo Active
Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Container Engine Active
Google Cloud Platform Google Kubernetes Engine Active

Latest Gorgias outages and incidents.

View the latest incidents for Gorgias and check for official updates:

Updates:

  • Time: March 26, 2024, 8:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 26, 2024, 7:49 p.m.
    Status: Monitoring
    Update: A working version has been deployed, we are monitoring the results.
  • Time: March 26, 2024, 6:58 p.m.
    Status: Identified
    Update: We are currently experiencing an issue with agents not being connected for forwarded calls after pressing 1. We have identified the source and we are deploying a working version.

Updates:

  • Time: March 22, 2024, 8:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 22, 2024, 6:38 p.m.
    Status: Monitoring
    Update: The potential fix has been shipped. After reloading the page, the banner `can't connect to the live updates` should disappear. To the agents who still see banner, it is recommended to try another browser and see if the issue persists. If it doesn't persist with the other browser, then closing original browser and re-opening Gorgias should fix the issue.
  • Time: March 22, 2024, 5:34 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 22, 2024, 5:34 p.m.
    Status: Investigating
    Update: We are seeing reports of an issue that some agents are not getting the live updates. We are actively investigating this issue.

Updates:

  • Time: March 11, 2024, 4:26 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 11, 2024, 3:04 p.m.
    Status: Identified
    Update: We have identified an issue and are working on a fix.

Updates:

  • Time: March 5, 2024, 5:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 5, 2024, 4:45 p.m.
    Status: Monitoring
    Update: We're seeing data from Meta coming in again correctly, and we're also observing an improvement on the Google SSO issue. Will keep monitoring to confirm resolution of the issue.
  • Time: March 5, 2024, 4:22 p.m.
    Status: Investigating
    Update: The issue is also affecting login on Gorgias via Google SSO, making login slower or not working in some cases. As a workaround, agents may use email/password in the meantime, if their account setup allows. We will provide further updates as the situation develops, or in the next 2 hours at most.
  • Time: March 5, 2024, 4:02 p.m.
    Status: Investigating
    Update: It appears that Meta services (API, Webhooks) are suffering from a widespread outage. This has direct impact to our Meta integrations: Facebook, Instagram and WhatsApp, that may be not working correctly at this time. We are currently investigating the issue, and will provide further details as they come from Meta.

Updates:

  • Time: Feb. 29, 2024, 2:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 29, 2024, 2:08 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 29, 2024, 1:40 p.m.
    Status: Investigating
    Update: We are investigating increased error rates and observed delays in ticket actions for our us-east1 region, we will provide updates as more information is known. Workarounds: There are no workarounds at this time We apologize for the inconvenience and are working hard to avoid further disruption.

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Frequently Asked Questions - Gorgias

Is there a Gorgias outage?
The current status of Gorgias is: Systems Active
Where can I find the official status page of Gorgias?
The official status page for Gorgias is here
How can I get notified if Gorgias is down or experiencing an outage?
To get notified of any status changes to Gorgias, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Gorgias every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Gorgias do?
A helpdesk service for e-commerce stores that offers multichannel customer support through a single app, with automated responses for increased productivity.

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