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Is there an Granicus System outage?

Granicus System status: Systems Active

Last checked: 16 seconds ago

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Granicus System outages and incidents

Outage and incident data over the last 30 days for Granicus System.

There have been 3 outages or incidents for Granicus System in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Granicus System

Outlogger tracks the status of these components for Xero:

API Active
Bluehaven Active
Participant Active
Reporting Active
API Active
Bluehaven Active
Participant Active
Reporting Active
API Active
Bluehaven Active
Participant Active
Reporting Active
API Active
Bluehaven Active
Participant Active
Reporting Active
API Active
Bluehaven Active
Participant Active
Reporting Active
eComment Active
govAccess Vision CMS Active
OpenCities Active
SpeakUp Active
govDelivery Communications Cloud Active
Targeted Messaging Service (TMS) Active
Archive Video Active
Boards & Commissions Active
ClearCast Active
iLegislate Active
InSite Active
IQM2 Active
Legistar Active
Live Video Active
MediaManager Active
Novus Agenda/Video Active
OneMeeting PrimeGov Active
Peak Active
Amanda Active
GovQA Active
govService U.K. Active
govService U.S. Active
Host Compliance Active
OneView Core Active
OneView Dynamics Active
SIMA Active
SmartGov Active
SmartGov - Reports Active
Component Status
Active
API Active
Bluehaven Active
Participant Active
Reporting Active
Active
API Active
Bluehaven Active
Participant Active
Reporting Active
Active
API Active
Bluehaven Active
Participant Active
Reporting Active
Active
API Active
Bluehaven Active
Participant Active
Reporting Active
Active
API Active
Bluehaven Active
Participant Active
Reporting Active
Active
eComment Active
govAccess Vision CMS Active
OpenCities Active
SpeakUp Active
Active
govDelivery Communications Cloud Active
Targeted Messaging Service (TMS) Active
Active
Archive Video Active
Boards & Commissions Active
ClearCast Active
iLegislate Active
InSite Active
IQM2 Active
Legistar Active
Live Video Active
MediaManager Active
Novus Agenda/Video Active
OneMeeting PrimeGov Active
Peak Active
Active
ROAM Active
Active
Amanda Active
GovQA Active
govService U.K. Active
govService U.S. Active
Host Compliance Active
OneView Core Active
OneView Dynamics Active
SIMA Active
SmartGov Active
SmartGov - Reports Active

Latest Granicus System outages and incidents.

View the latest incidents for Granicus System and check for official updates:

Updates:

  • Time: July 16, 2024, 12:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 16, 2024, 12:38 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 16, 2024, 11:21 a.m.
    Status: Investigating
    Update: Granicus Engineering teams are investigating an issue with a small number of WEBSERVICE integration failures. Our teams are prioritising resolving this issue and we apologise for any inconvenience it is causing. number Updates on this issue will continue to be provided on status.granicus.com. For other issues or questions, please contact us through support.granicus.com Thank you, Granicus Customer Support

Updates:

  • Time: July 11, 2024, 7:28 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 10, 2024, 4:17 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 10, 2024, 4:08 p.m.
    Status: Investigating
    Update: We are investigating a performance issue on the govDelivery EHQ CA Platform causing some slowness while accessing sites. Our technical Teams are investigating the issue. We shall provide a further update in due course.

Updates:

  • Time: July 11, 2024, 7:28 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 10, 2024, 4:17 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 10, 2024, 4:08 p.m.
    Status: Investigating
    Update: We are investigating a performance issue on the govDelivery EHQ CA Platform causing some slowness while accessing sites. Our technical Teams are investigating the issue. We shall provide a further update in due course.

Updates:

  • Time: July 10, 2024, 10:26 a.m.
    Status: Resolved
    Update: This incident has been fully resolved. We apologise for the inconvenience this issue caused to our customers and thank you for your patience whilst we worked to resolve the issue.
  • Time: July 9, 2024, 6:15 p.m.
    Status: Monitoring
    Update: Our engineers have now applied a fix to resolve the issue and we are now monitoring all customer's environment. Thank you for your continued patience and we apologise for the issues encountered. Thank you, Granicus Customer Support
  • Time: July 9, 2024, 3:44 p.m.
    Status: Identified
    Update: Our engineers have now isolated the root cause of the problem and are working on deploying a resolution. Thank you for your continued patience and we apologise for the issues encountered.
  • Time: July 9, 2024, 2:29 p.m.
    Status: Identified
    Update: Our engineers are completing detailed analysis of the issue and further updates will be posted. We apologise for the continued inconvenience being caused.
  • Time: July 9, 2024, 12:32 p.m.
    Status: Identified
    Update: We have identified the cause of this issue and are actively working to resolve it. Further updates will follow shortly.
  • Time: July 9, 2024, 12:20 p.m.
    Status: Investigating
    Update: Our teams are continuing to track down the intermittent issue with internal staff not being able to continue cases in Dashboard. We appreciate your continued patience whilst we diagnose the cause and establish a resolution.
  • Time: July 9, 2024, 10:50 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 9, 2024, 10:49 a.m.
    Status: Investigating
    Update: Our engineers have identified this issue is affecting Dashboard. Internal customer staff are able to create new cases in Dashboard, however cases cannot be continued. This is an intermittent issue. Citizens can continue cases assigned to them in the Customer Portal. Our teams are working on a resolution and further updates will be provided. We thank you for your patience and apologise for the inconvenience being caused.
  • Time: July 9, 2024, 9:48 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 9, 2024, 9:42 a.m.
    Status: Investigating
    Update: Our Engineers are continuing to investigate this issue and working with the relevant teams to identify the cause. Further updates shall be provided in due course.
  • Time: July 9, 2024, 9:08 a.m.
    Status: Investigating
    Update: Our Engineers are continuing to investigate this issue. We apologise for the inconvenience this is causing.
  • Time: July 9, 2024, 8:41 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with accessing cases within Case Viewer. We will post a further update shortly. We apologise for any inconvenience this is causing.

Updates:

  • Time: July 10, 2024, 10:26 a.m.
    Status: Resolved
    Update: This incident has been fully resolved. We apologise for the inconvenience this issue caused to our customers and thank you for your patience whilst we worked to resolve the issue.
  • Time: July 9, 2024, 6:15 p.m.
    Status: Monitoring
    Update: Our engineers have now applied a fix to resolve the issue and we are now monitoring all customer's environment. Thank you for your continued patience and we apologise for the issues encountered. Thank you, Granicus Customer Support
  • Time: July 9, 2024, 3:44 p.m.
    Status: Identified
    Update: Our engineers have now isolated the root cause of the problem and are working on deploying a resolution. Thank you for your continued patience and we apologise for the issues encountered.
  • Time: July 9, 2024, 2:29 p.m.
    Status: Identified
    Update: Our engineers are completing detailed analysis of the issue and further updates will be posted. We apologise for the continued inconvenience being caused.
  • Time: July 9, 2024, 12:32 p.m.
    Status: Identified
    Update: We have identified the cause of this issue and are actively working to resolve it. Further updates will follow shortly.
  • Time: July 9, 2024, 12:20 p.m.
    Status: Investigating
    Update: Our teams are continuing to track down the intermittent issue with internal staff not being able to continue cases in Dashboard. We appreciate your continued patience whilst we diagnose the cause and establish a resolution.
  • Time: July 9, 2024, 10:50 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 9, 2024, 10:49 a.m.
    Status: Investigating
    Update: Our engineers have identified this issue is affecting Dashboard. Internal customer staff are able to create new cases in Dashboard, however cases cannot be continued. This is an intermittent issue. Citizens can continue cases assigned to them in the Customer Portal. Our teams are working on a resolution and further updates will be provided. We thank you for your patience and apologise for the inconvenience being caused.
  • Time: July 9, 2024, 9:48 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 9, 2024, 9:42 a.m.
    Status: Investigating
    Update: Our Engineers are continuing to investigate this issue and working with the relevant teams to identify the cause. Further updates shall be provided in due course.
  • Time: July 9, 2024, 9:08 a.m.
    Status: Investigating
    Update: Our Engineers are continuing to investigate this issue. We apologise for the inconvenience this is causing.
  • Time: July 9, 2024, 8:41 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with accessing cases within Case Viewer. We will post a further update shortly. We apologise for any inconvenience this is causing.

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Frequently Asked Questions - Granicus System

Is there a Granicus System outage?
The current status of Granicus System is: Systems Active
Where can I find the official status page of Granicus System?
The official status page for Granicus System is here
How can I get notified if Granicus System is down or experiencing an outage?
To get notified of any status changes to Granicus System, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Granicus System every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Granicus System do?
A cloud-based platform for digital civic engagement that links 250 million individuals with over 5,500 government entities.