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Is there an Heap outage?

Heap status: Systems Active

Last checked: 3 minutes ago

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Heap outages and incidents

Outage and incident data over the last 30 days for Heap.

There have been 6 outages or incidents for Heap in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Heap

Outlogger tracks the status of these components for Xero:

App Active
Data Collection Active
Heap Connect Active
Integrations - Destinations Active
Integrations - Sources Active
Notifications and Alerts Active
Session Replay Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Cloudfront Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Component Status
App Active
Data Collection Active
Heap Connect Active
Integrations - Destinations Active
Integrations - Sources Active
Notifications and Alerts Active
Session Replay Active
Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Active
Cloudfront Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active

Latest Heap outages and incidents.

View the latest incidents for Heap and check for official updates:

Updates:

  • Time: June 13, 2024, 6:43 p.m.
    Status: Resolved
    Update: The replay of affected customer syncs is now complete. Contact customer support if you have any questions.
  • Time: June 13, 2024, 1:44 p.m.
    Status: Monitoring
    Update: Latency recovered as of 08:00 UTC. Replay of affected customer syncs is almost complete. Reach out to customer support if you have any questions.
  • Time: June 12, 2024, 11:13 p.m.
    Status: Monitoring
    Update: Latency is still recovering and we are still monitoring.
  • Time: June 12, 2024, 9:23 p.m.
    Status: Monitoring
    Update: We are continuing to monitor. Latency is recovering as expected. Will provide another update in an hour.
  • Time: June 12, 2024, 8:31 p.m.
    Status: Monitoring
    Update: The cause of the latency has been addressed. We continue to monitor and will update within the hour.
  • Time: June 12, 2024, 7:35 p.m.
    Status: Identified
    Update: We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

Updates:

  • Time: June 6, 2024, 5:42 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: June 6, 2024, 4:12 p.m.
    Status: Monitoring
    Update: The fix has been implemented and latency has started to recover. We will continue to monitor and provide another update within the hour.
  • Time: June 6, 2024, 3:20 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is underway.
  • Time: June 6, 2024, 2:57 p.m.
    Status: Investigating
    Update: We will post an update within the hour.

Updates:

  • Time: May 22, 2024, 8:21 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 22, 2024, 7:57 a.m.
    Status: Identified
    Update: We are currently experiencing latency in the upstream data source for Connect Syncs, which will result in the sync missing last 4 hours of data. Environments with syncs started within the past 4 hours are affected. Our engineering team is currently working on implementing a solution. We're sorry for the inconvenience, please reach out to our Support team if you have questions.

Updates:

  • Time: May 18, 2024, 1:18 a.m.
    Status: Resolved
    Update: This issue is now resolved. React native screen view events are now fully functional in the Heap UI. There has been no data loss to any events.
  • Time: May 17, 2024, 10:22 p.m.
    Status: Monitoring
    Update: Heap has implemented a solution to address the issue with React Native screenview-defined events and are currently monitoring its performance to ensure everything is working smoothly.
  • Time: May 17, 2024, 1:28 p.m.
    Status: Investigating
    Update: Heap is continuing to investigate the issue regarding react navigation screen view defined events not appearing in the Heap UI. There is no data loss and all other events can be used for analytical purposes. We apologize for the inconvenience.
  • Time: May 17, 2024, 12:10 a.m.
    Status: Identified
    Update: Currently, React Native screen view events cannot be utilized within the Heap UI. All other types of events can still be used safely in the Heap UI. This current limitation does not result in any data loss and all events are still being captured and stored for analytical purposes. Heap apologizes for the inconvenience.

Updates:

  • Time: April 27, 2024, 2:08 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 26, 2024, 8:56 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 26, 2024, 8:52 p.m.
    Status: Monitoring
    Update: We experienced a brief disruption in data collection between 7:14am and 7:19am UTC. Data captured during this 5 minute timeframe may experience increased latency before it’s available within the app - we will provide updates as this latency is resolved. We recommend customers retry any server-side track and add user property requests that were sent during this time period. Heap Connect syncs that were running during this time were also interrupted but have since recovered.
  • Time: April 26, 2024, 8:47 p.m.
    Status: Monitoring
    Update: We experienced a brief disruption in data collection between 7:14am and 7:19am UTC. Data captured during this 5 minute timeframe may experience increased latency before it’s available within the app - we will provide updates as this latency is resolved. We recommend customers retry any server-side track and add user property requests that were sent during this time period. Heap Connect syncs that were running during this time were also interrupted but have since recovered.
  • Time: April 26, 2024, 7:53 a.m.
    Status: Identified
    Update: We experienced a brief disruption in data collection between 7:14 am and 7:19 am UTC. We are investigating any possible data loss in that window, and will provide an update within 24 hours.

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Frequently Asked Questions - Heap

Is there a Heap outage?
The current status of Heap is: Systems Active
Where can I find the official status page of Heap?
The official status page for Heap is here
How can I get notified if Heap is down or experiencing an outage?
To get notified of any status changes to Heap, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Heap every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Heap do?
Heap is a digital insights platform that provides comprehensive user behavior data, uncovering hidden insights that other tools miss.

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