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Is there an Heap outage?

Heap status: Systems Active

Last checked: 7 minutes ago

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Heap outages and incidents

Outage and incident data over the last 30 days for Heap.

There have been 6 outages or incidents for Heap in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Heap

Outlogger tracks the status of these components for Xero:

App Active
Data Collection Active
Heap Connect Active
Integrations - Destinations Active
Integrations - Sources Active
Notifications and Alerts Active
Session Replay Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Cloudfront Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Component Status
App Active
Data Collection Active
Heap Connect Active
Integrations - Destinations Active
Integrations - Sources Active
Notifications and Alerts Active
Session Replay Active
Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Active
Cloudfront Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active

Latest Heap outages and incidents.

View the latest incidents for Heap and check for official updates:

Updates:

  • Time: April 19, 2024, 4:20 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 19, 2024, 3:17 p.m.
    Status: Monitoring
    Update: There was a period of latency overnight in the upstream data source which has resulted in some sync data being stale. The underlying problem has been fixed.

Updates:

  • Time: April 11, 2024, 9:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 11, 2024, 4:03 p.m.
    Status: Monitoring
    Update: Fix has been implemented and we are monitoring the results.
  • Time: April 11, 2024, 3:20 p.m.
    Status: Identified
    Update: Our engineering team has identified the root cause of the delayed syncs and is working on a solution. No data is lost. We will post an update in one hour.

Updates:

  • Time: April 10, 2024, 9:28 p.m.
    Status: Resolved
    Update: This incident is resolved.
  • Time: April 10, 2024, 5:31 p.m.
    Status: Monitoring
    Update: The fix has been rolled out and syncs have resumed. We continue to monitor while syncs are catching up.
  • Time: April 10, 2024, 5:18 p.m.
    Status: Identified
    Update: The fix is being rolled out.
  • Time: April 10, 2024, 4:05 p.m.
    Status: Identified
    Update: Our engineering team has identified the root cause of the delayed syncs and is working on a solution. No data is lost. We will post an update in one hour.

Updates:

  • Time: April 3, 2024, 3:33 p.m.
    Status: Resolved
    Update: This incident is resolved.
  • Time: April 3, 2024, 1:08 p.m.
    Status: Monitoring
    Update: Syncs are now being successfully processed. We will post an update when we have cleared the backlog.
  • Time: April 3, 2024, 12:30 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 3, 2024, 11:24 a.m.
    Status: Investigating
    Update: Our engineering team has identified the root cause. A fix is being implemented. We will post an update in 60 minutes.
  • Time: April 3, 2024, 9:56 a.m.
    Status: Investigating
    Update: We are currently experiencing delays for Connect Syncs. All environments appear to be affected. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 30 minutes.

Updates:

  • Time: April 1, 2024, 7:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 1, 2024, 6:20 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 1, 2024, 6:17 p.m.
    Status: Monitoring
    Update: The fix has been implemented and we are monitoring.
  • Time: April 1, 2024, 4:57 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is in the works.
  • Time: April 1, 2024, 3:36 p.m.
    Status: Investigating
    Update: Some customers may notice a delay in their Heap syncs.

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Frequently Asked Questions - Heap

Is there a Heap outage?
The current status of Heap is: Systems Active
Where can I find the official status page of Heap?
The official status page for Heap is here
How can I get notified if Heap is down or experiencing an outage?
To get notified of any status changes to Heap, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Heap every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Heap do?
Heap is a digital insights platform that provides comprehensive user behavior data, uncovering hidden insights that other tools miss.

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