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Is there an Lob outage?

Lob status: Systems Active

Last checked: 4 minutes ago

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Lob outages and incidents

Outage and incident data over the last 30 days for Lob.

There have been 2 outages or incidents for Lob in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Lob

Outlogger tracks the status of these components for Xero:

API Active
Dashboard Active
Webhooks Active
Component Status
API Active
Dashboard Active
Webhooks Active

Latest Lob outages and incidents.

View the latest incidents for Lob and check for official updates:

Updates:

  • Time: March 14, 2023, 11:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 13, 2023, 4:42 p.m.
    Status: Monitoring
    Update: Following significant monitoring, we're confident that all customer and partner issues have been resolved. We are reducing the severity of this incident to reflect internal clean up activities only.
  • Time: March 10, 2023, 11:52 p.m.
    Status: Monitoring
    Update: All resources are once again accessible to all relevant users and full functionality has been restored.
  • Time: March 10, 2023, 7:54 p.m.
    Status: Identified
    Update: Issues when viewing templates or proofs from the dashboard have been resolved. We are still working on getting a fix in place to prevent 404's when requesting raw assets for printing.
  • Time: March 10, 2023, 3:34 a.m.
    Status: Identified
    Update: We are still working on getting the last updates in place. We'll have another update early tomorrow.
  • Time: March 10, 2023, 12:41 a.m.
    Status: Identified
    Update: We've identified the issue and are still working to resolve it completely. Underlying assets have been corrected. Our routing processing is still catching up. We will update once the final piece to prevent 404 errors is put in place.
  • Time: March 8, 2023, 6:57 p.m.
    Status: Identified
    Update: Some order resources are unavailable at this time. We are working to restore these resources promptly. As a result you may encounter issues referencing some templates when creating new orders. A very small fraction of recent orders may encounter printing delays.
  • Time: March 8, 2023, 4:05 p.m.
    Status: Investigating
    Update: We've spotted that something has gone wrong retrieving templates. We're currently investigating the issue, and will provide an update soon.

Updates:

  • Time: March 7, 2023, 1:13 a.m.
    Status: Resolved
    Update: We think the impact from the issue is over.
  • Time: March 6, 2023, 6:37 p.m.
    Status: Identified
    Update: Our data processing infrastructure is running behind which is causing inaccuracies on our Dashboard Volume and Spend endpoint. No data has been lost and the system should be caught up shortly. Volume and Spend statistics are also available on the account settings -> editions page.

Updates:

  • Time: Jan. 20, 2023, 5:49 p.m.
    Status: Resolved
    Update: We think the impact from the issue is over.
  • Time: Jan. 20, 2023, 5:13 p.m.
    Status: Monitoring
    Update: Thumbnails and rendered PDFs should now be available once again. Further investigation ongoing.
  • Time: Jan. 20, 2023, 5:12 p.m.
    Status: Identified
    Update: Thumbnails and rendered PDFs on the dashboard and via lob-assets.com are temporarily unavailable. We're currently investigating the issue, and will provide an update soon.

Updates:

  • Time: Jan. 20, 2023, 12:13 a.m.
    Status: Resolved
    Update: Between 15:00 at 15:06 PT some customers may have experienced degraded performance with api.lob.com due to an SSL issue at one of our CDN providers.

Updates:

  • Time: Jan. 9, 2023, 5:13 p.m.
    Status: Resolved
    Update: The issue has been resolved and the Campaigns UI is now accessible to customers.
  • Time: Jan. 9, 2023, 4:47 p.m.
    Status: Identified
    Update: We've identified the issue and are deploying a fix.
  • Time: Jan. 9, 2023, 3:54 p.m.
    Status: Investigating
    Update: The campaigns UI is currently experiencing a service disruption and may be unavailable to customers. We are investigating the issue and will update as new information is available.

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Frequently Asked Questions - Lob

Is there a Lob outage?
The current status of Lob is: Systems Active
Where can I find the official status page of Lob?
The official status page for Lob is here
How can I get notified if Lob is down or experiencing an outage?
To get notified of any status changes to Lob, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Lob every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Lob do?
Lob is an automated direct mail platform that offers scalable, personalized, and measurable mail services. Book a demo to learn more.

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