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Is there an Nutshell outage?

Nutshell status: Systems Active

Last checked: 5 minutes ago

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Nutshell outages and incidents

Outage and incident data over the last 30 days for Nutshell.

There have been 1 outages or incidents for Nutshell in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Nutshell

Outlogger tracks the status of these components for Xero:

Billing Active
Business card scanner Active
Click-to-call Active
File uploads Active
Google Apps mail integration Active
Inbound email Active
Nutshell application Active
Nutshell Intelligence Active
Nutshell Marketing outgoing email Active
Nutshell Support Active
Component Status
Billing Active
Business card scanner Active
Click-to-call Active
File uploads Active
Google Apps mail integration Active
Inbound email Active
Nutshell application Active
Nutshell Intelligence Active
Nutshell Marketing outgoing email Active
Nutshell Support Active

Latest Nutshell outages and incidents.

View the latest incidents for Nutshell and check for official updates:

Updates:

  • Time: April 1, 2022, 5:07 p.m.
    Status: Resolved
    Update: Yesterday, March 31, a number of our customers experienced warnings in Google Chrome and bounced emails regarding message content. Our team promptly began an investigation. We identified a customer who sent an email with a link to a phishing site. Despite the protections we put in place, some other legitimate Nutshell links were caught up in the crossfire, and falsely labeled as unsafe by Google. This caused some emails sent from Nutshell with click and open tracking to be rejected as spam or to display a warning message to recipients. Our engineers put a fix in place to address this as of Thursday evening, March 31, around 6pm ET. These warnings will no longer appear for new emails sent from Nutshell. We are sincerely sorry for the trouble and our team is working hard to ensure this does not happen again. Security is a top priority for Nutshell and we are doubling down on our efforts to prevent malicious behavior using Nutshell email, as well as to isolate these effects to protect your email sending reputation. If you have any questions regarding email delivery, please contact our team!

Updates:

  • Time: Nov. 30, 2021, 7:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 26, 2021, 6:07 p.m.
    Status: Investigating
    Update: Outgoing emails sent with Nutshell Marketing are currently not being delivered. We're working to resolve this issue as quickly as possible and will provide updates as soon as we have them! Thank you for your patience.

Updates:

  • Time: May 14, 2021, 1:59 p.m.
    Status: Resolved
    Update: While modifying security settings of a Nutshell API, we inadvertently denied access to users of the web application. This affected the loading of lead (and potentially other) pages in Nutshell. The issue was quickly identified and fixed. No data was lost. We're sorry for the trouble, and we are reviewing our release processes to prevent this type of problem in the future. Thanks for using Nutshell!

Updates:

  • Time: Jan. 23, 2020, 11:32 p.m.
    Status: Resolved
    Update: We've restored full Nutshell functionality. We're sorry for the trouble, and are working to keep Nutshell reliable and snappy!
  • Time: Jan. 23, 2020, 11:21 p.m.
    Status: Identified
    Update: We've identified an issue with one of our database servers, which is causing Nutshell to be unavailable for some customers. We expect a resolution over the next 20 minutes.

Updates:

  • Time: Nov. 14, 2019, 4:19 p.m.
    Status: Resolved
    Update: Over the last few days, a backup occurred in our processing of business cards. The issue has been resolved, and all business card scans are completed and we have returned to our normal processing times.

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Frequently Asked Questions - Nutshell

Is there a Nutshell outage?
The current status of Nutshell is: Systems Active
Where can I find the official status page of Nutshell?
The official status page for Nutshell is here
How can I get notified if Nutshell is down or experiencing an outage?
To get notified of any status changes to Nutshell, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Nutshell every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Nutshell do?
Nutshell is a comprehensive growth software that includes CRM, email marketing, and contact management to assist sales teams in closing more deals. Discover more.

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