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Is there an Nutshell outage?

Nutshell status: Systems Active

Last checked: 5 minutes ago

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Nutshell outages and incidents

Outage and incident data over the last 30 days for Nutshell.

There have been 1 outages or incidents for Nutshell in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Nutshell

Outlogger tracks the status of these components for Xero:

Billing Active
Business card scanner Active
Click-to-call Active
File uploads Active
Google Apps mail integration Active
Inbound email Active
Nutshell application Active
Nutshell Intelligence Active
Nutshell Marketing outgoing email Active
Nutshell Support Active
Component Status
Billing Active
Business card scanner Active
Click-to-call Active
File uploads Active
Google Apps mail integration Active
Inbound email Active
Nutshell application Active
Nutshell Intelligence Active
Nutshell Marketing outgoing email Active
Nutshell Support Active

Latest Nutshell outages and incidents.

View the latest incidents for Nutshell and check for official updates:

Updates:

  • Time: Sept. 13, 2019, 7:44 p.m.
    Status: Resolved
    Update: We're back up and running smoothly. Thanks for your patience.
  • Time: Sept. 13, 2019, 4:46 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 13, 2019, 4:19 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. The application should be up-and-running for all customers, but email sync and entity lists are still catching up.
  • Time: Sept. 13, 2019, 3:53 p.m.
    Status: Identified
    Update: We spoke too soon. Restarting the paused background jobs caused instabilities to return. We're still working on a fix.
  • Time: Sept. 13, 2019, 3:46 p.m.
    Status: Monitoring
    Update: A fix has been implemented. The application should be usable, but data is still processing and catching back up. Lists and email sync might show outdated information for a few more minutes.
  • Time: Sept. 13, 2019, 3:39 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 13, 2019, 3 p.m.
    Status: Resolved
    Update: Our team has continued to monitor this issue with no other symptoms. Nutshell is fully responsive and all backlogged email has been synced.
  • Time: Sept. 13, 2019, 11:44 a.m.
    Status: Monitoring
    Update: At 7:10am ET, a component which runs overnight experienced a problem which caused excess load on some of our infrastructure. This resulted in slowness for about 40% of our customers. This continued for about 15 minutes. As of 7:35am ET, performance has been restored. Email sync was slightly delayed, and should be restored over the next 10 minutes. Sorry for the trouble!

Updates:

  • Time: Aug. 26, 2019, 10:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 26, 2019, 10:23 p.m.
    Status: Identified
    Update: The issue has been resolved, and normal Nutshell operation has been restored to all customers.
  • Time: Aug. 26, 2019, 10:07 p.m.
    Status: Identified
    Update: All pages should now be accessible, but bulk edits, imports, and mail sync are still paused.
  • Time: Aug. 26, 2019, 9:54 p.m.
    Status: Identified
    Update: Restoration of services is progressing. We expect a fix to be in place shortly.
  • Time: Aug. 26, 2019, 9:26 p.m.
    Status: Investigating
    Update: We have temporarily disabled mail sync to alleviate load on the servers. We expect all services to be restored by 5:45pm Eastern time.
  • Time: Aug. 26, 2019, 9:23 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 26, 2019, 9:06 p.m.
    Status: Investigating
    Update: We are investigating slow and/or unresponsive pages.

Updates:

  • Time: July 16, 2019, 4:14 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 16, 2019, 3:52 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 16, 2019, 3:30 p.m.
    Status: Identified
    Update: Mail sync has been temporarily disabled as we continue to address the underlying cause, but Nutshell itself should be mostly usable.
  • Time: July 16, 2019, 3:14 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 16, 2019, 3 p.m.
    Status: Investigating
    Update: We are still digging into this issue and narrowing in on the cause. We will post updates as we learn more.
  • Time: July 16, 2019, 2:51 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: April 29, 2019, 9:13 p.m.
    Status: Resolved
    Update: Nutshell is back to fully functional for all customer.
  • Time: April 29, 2019, 9:04 p.m.
    Status: Investigating
    Update: We have identified the cause of the issue, and the Nutshell is nearly back to 100% performance.
  • Time: April 29, 2019, 8:58 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Nutshell

Is there a Nutshell outage?
The current status of Nutshell is: Systems Active
Where can I find the official status page of Nutshell?
The official status page for Nutshell is here
How can I get notified if Nutshell is down or experiencing an outage?
To get notified of any status changes to Nutshell, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Nutshell every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Nutshell do?
Nutshell is a comprehensive growth software that includes CRM, email marketing, and contact management to assist sales teams in closing more deals. Discover more.

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