Is there an Olark Live Chat outage?

Olark Live Chat status: Systems Active

Last checked: a minute ago

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Olark Live Chat outages and incidents

Outage and incident data over the last 30 days for Olark Live Chat.

There have been 0 outages or incidents for Olark Live Chat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Olark Live Chat

Outlogger tracks the status of these components for Xero:

API Active
Beta Olark Agent Console (app.olark.com) Active
Chatbox Active
chat.olark.com Active
Cobrowsing Active
Desk API Active
Email reports Active
File Upload hosting server Active
Help Scout Help Desk API Active
Integrations Active
Jabber servers Active
Olark Copilot Automation Bots Active
Olark Mobile App (BETA) Active
Operator messages Active
Payment provider Active
SendGrid SMTP Active
Slack Connections Active
Slack Integration Active
Slack Login/SSO Active
Slack Messaging Active
Slack Notifications Active
Transcripts Active
Visitor details Active
Visitor messages Active
Website Active
Component Status
API Active
Beta Olark Agent Console (app.olark.com) Active
Chatbox Active
chat.olark.com Active
Cobrowsing Active
Desk API Active
Email reports Active
File Upload hosting server Active
Help Scout Help Desk API Active
Integrations Active
Jabber servers Active
Olark Copilot Automation Bots Active
Olark Mobile App (BETA) Active
Operator messages Active
Payment provider Active
SendGrid SMTP Active
Slack Connections Active
Slack Integration Active
Slack Login/SSO Active
Slack Messaging Active
Slack Notifications Active
Transcripts Active
Visitor details Active
Visitor messages Active
Website Active

Latest Olark Live Chat outages and incidents.

View the latest incidents for Olark Live Chat and check for official updates:

Updates:

  • Time: June 17, 2022, 6:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 17, 2022, 3:48 p.m.
    Status: Monitoring
    Update: Chatboxes should be back online and operating as expected. Please feel free to log in and resume chatting as normal. We'll continue to monitor closely.
  • Time: June 17, 2022, 3:42 p.m.
    Status: Identified
    Update: We've identified the cause of the issue and started mitigation. Chatboxes should be coming back online shortly. We'll update as soon as we're sure we're back to 100%.
  • Time: June 17, 2022, 3:16 p.m.
    Status: Investigating
    Update: We're continuing to investigate the cause of chatboxes not loading earlier this morning. To mitigate, we've set all chatboxes to load in offline mode. We'll update here as soon as we know more.
  • Time: June 17, 2022, 3:06 p.m.
    Status: Investigating
    Update: We're investigating the cause of the chatbox not loading. We'll update here as soon as we have additional information.
  • Time: June 17, 2022, 3:01 p.m.
    Status: Investigating
    Update: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Updates:

  • Time: June 10, 2022, 6:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 10, 2022, 4:46 p.m.
    Status: Investigating
    Update: We're investigating some slowness in the Beta Agent console at app.olark.com. Beta users may be seeing contacts and chats load slower than usual.

Updates:

  • Time: May 24, 2022, 8:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 24, 2022, 6:45 p.m.
    Status: Monitoring
    Update: Transcripts pages are now loading and Olark Beta behavior is back to normal. We'll continue to monitor and update here.
  • Time: May 24, 2022, 6:24 p.m.
    Status: Investigating
    Update: We've detected an issue that's causing the transcripts page not to load. Additionally, Olark Beta users may be experiencing issues with the Beta agent console. We'll update here as soon as we know more.
  • Time: May 24, 2022, 6:20 p.m.
    Status: Investigating
    Update: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Updates:

  • Time: May 19, 2022, 1:04 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 19, 2022, 12:05 a.m.
    Status: Monitoring
    Update: We've recovered and transcripts are loading as expected. We'll continue to monitor closely.
  • Time: May 18, 2022, 11:17 p.m.
    Status: Investigating
    Update: Users may see intermittent issues loading transcripts and may not see transcripts sent to their CRMS. We're on the case and will update here as soon as we know more.
  • Time: May 18, 2022, 10:56 p.m.
    Status: Monitoring
    Update: We believe we've recovered and users should be able to load the agent console as expected. We'll continue to monitor and update here.
  • Time: May 18, 2022, 10:45 p.m.
    Status: Investigating
    Update: Some users may have trouble loading the agent console at chat.olark.com. We'll update here as soon as this is resolved.
  • Time: May 18, 2022, 10:42 p.m.
    Status: Investigating
    Update: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Updates:

  • Time: March 31, 2022, 6:31 p.m.
    Status: Resolved
    Update: Olark.com pages and chatbox functionality are fully restored. Cobrowsing functionality will remain disabled until our partner assures us the issues on their end have been resolved. We'll update the cobrowsing status here once we're in the clear there.
  • Time: March 31, 2022, 6:25 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 31, 2022, 4:59 p.m.
    Status: Monitoring
    Update: We've tracked the issues down to a problem with the partner we use for the cobrowsing powerup. We've temporarily disabled cobrowsing across Olark until our partner can resolve the issue. In the meantime, a hard refresh of your browser should resolve any issues you were seeing with the chatbox and dropdown menus not expanding and various dashboard oddities. We'll update here as soon as we're able to restore cobrowsing service.
  • Time: March 31, 2022, 3:11 p.m.
    Status: Investigating
    Update: We're investing some reported issues with menus and other functions on olark.com and in the dashboard. We'll update here as soon as we know more.

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Frequently Asked Questions - Olark Live Chat

Is there a Olark Live Chat outage?
The current status of Olark Live Chat is: Systems Active
Where can I find the official status page of Olark Live Chat?
The official status page for Olark Live Chat is here
How can I get notified if Olark Live Chat is down or experiencing an outage?
To get notified of any status changes to Olark Live Chat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Olark Live Chat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Olark Live Chat do?
Enhance your business with live chat software for sales, marketing, and customer support. Engage with customers directly on your website.

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