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Is there an SharpSpring outage?

SharpSpring status: Systems Active

Last checked: 7 minutes ago

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SharpSpring outages and incidents

Outage and incident data over the last 30 days for SharpSpring.

There have been 2 outages or incidents for SharpSpring in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SharpSpring

Outlogger tracks the status of these components for Xero:

Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Contact Manager Active
Contact Record/Lead Page Active
Email Events Processing Active
Email Sending Active
Forms Serving Active
Form Submissions Processing Active
Imports and Exports Active
List Building Active
Social Media Listening Active
Social Media Posting Active
Component Status
Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Active
Contact Manager Active
Contact Record/Lead Page Active
Active
Email Events Processing Active
Email Sending Active
Active
Forms Serving Active
Form Submissions Processing Active
Active
Imports and Exports Active
List Building Active
Active
Social Media Listening Active
Social Media Posting Active

Latest SharpSpring outages and incidents.

View the latest incidents for SharpSpring and check for official updates:

Updates:

  • Time: Sept. 22, 2022, 8:25 p.m.
    Status: Resolved
    Update: After further monitoring of this issue, our development team has confirmed that Salesforce sync is fully operational. Please contact SharpSpring Support if you have any questions about Salesforce sync.
  • Time: Sept. 21, 2022, 9:33 p.m.
    Status: Monitoring
    Update: Our developers have released an update for the Salesforce sync to ensure Leads, Contacts, and Accounts are fully syncing with the Salesforce integration. Our team will continue monitoring the status of the Salesforce Syncs and share updates here.
  • Time: Sept. 21, 2022, 3:48 p.m.
    Status: Investigating
    Update: Our team has received reports that some data, including contacts and notes, are not actively syncing through the Salesforce integration for some users. Our team is investigating Salesforce syncing and working to release an update to resume regular syncing as soon as possible. We will continue to post updates for the Salesforce integration sync outage as they become available.

Updates:

  • Time: Sept. 16, 2022, 1:10 p.m.
    Status: Resolved
    Update: Our team has released an update to resolve the delays with exports. Exports are now operating normally. Please reach out to SharpSpring Support if you have any further questions regarding exports.
  • Time: Sept. 15, 2022, 7:01 p.m.
    Status: Investigating
    Update: Some customers are reporting delays with exports from SharpSpring. Our team is working to identify the cause of the delays and implement an update. We will continue to provide updates on the status of exports on this page.

Updates:

  • Time: Sept. 7, 2022, 4:17 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 7, 2022, 3:14 p.m.
    Status: Identified
    Update: All SharpSpring users are unable to respond to Support Tickets via Email. The root cause has been identified, and we're actively working to resolve this problem. In the meantime, please use the Support Portal to respond to cases as this is still functional. We hope to have everything back to normal as soon as possible.

Updates:

  • Time: Aug. 17, 2022, 6:40 p.m.
    Status: Resolved
    Update: We have confirmed that contacts should now appear within the Contact Manager. If you still are unable to see contacts within the Contact Manager, please clear your browser's cache and restart your browser. If you have any other questions or concerns, please reach out to SharpSpring Support.
  • Time: Aug. 17, 2022, 5:52 p.m.
    Status: Monitoring
    Update: Our team has released a fix to address the the issues with the Contact Manager. We are currently monitoring the results of the fix to confirm that the issue has been fully resolved.
  • Time: Aug. 17, 2022, 3:26 p.m.
    Status: Identified
    Update: Our team has identified an issue with loading contacts in the Contact Manager. Our team is working to resolve this issue as quickly as possible. While our team works to address this issue, all contact data can still be viewed under the "Switch to Original" link at the top of the Contact Manager. Our team will continue to share updates on this page as our team works to address the issue.

Updates:

  • Time: Oct. 14, 2022, 1:18 p.m.
    Status: Resolved
    Update: This issue has been monitored and confirmed that it is resolved. If you were affected by this outage, please make sure you disconnect your Instagram connection entirely within the SharpSpring application and then reconnect. Please note you will need to reschedule any pending social posts when disconnecting and reconnecting Instagram. If you have any questions or concerns, please reach out to the Support Team and they will be more than happy to walk you through this process.
  • Time: Oct. 10, 2022, 6:08 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 18, 2022, 1:26 p.m.
    Status: Identified
    Update: Currently, users who have two or more Instagram accounts connected to SharpSpring may continue to see that some posts do not successfully publish to their Instagram pages. Our team has identified the root cause of the problem posting to Instagram successfully and we are actively working on a fix to address the issue. We will continue to post any updates to this page regarding Social Posting to Instagram.
  • Time: Aug. 9, 2022, 6:55 p.m.
    Status: Identified
    Update: We're aware of a problem that is causing posting to Instagram to show as successful in the Content Calendar when the post did not occur for some users. We're actively working to resolve this problem, and we hope to have everything back to normal as soon as possible.

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Frequently Asked Questions - SharpSpring

Is there a SharpSpring outage?
The current status of SharpSpring is: Systems Active
Where can I find the official status page of SharpSpring?
The official status page for SharpSpring is here
How can I get notified if SharpSpring is down or experiencing an outage?
To get notified of any status changes to SharpSpring, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SharpSpring every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SharpSpring do?
Consolidate retargeting ads in one application. Quick setup, instant results. Test it out now for a seamless advertising experience.

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