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Is there an SharpSpring outage?

SharpSpring status: Systems Active

Last checked: 8 minutes ago

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SharpSpring outages and incidents

Outage and incident data over the last 30 days for SharpSpring.

There have been 2 outages or incidents for SharpSpring in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SharpSpring

Outlogger tracks the status of these components for Xero:

Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Contact Manager Active
Contact Record/Lead Page Active
Email Events Processing Active
Email Sending Active
Forms Serving Active
Form Submissions Processing Active
Imports and Exports Active
List Building Active
Social Media Listening Active
Social Media Posting Active
Component Status
Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Active
Contact Manager Active
Contact Record/Lead Page Active
Active
Email Events Processing Active
Email Sending Active
Active
Forms Serving Active
Form Submissions Processing Active
Active
Imports and Exports Active
List Building Active
Active
Social Media Listening Active
Social Media Posting Active

Latest SharpSpring outages and incidents.

View the latest incidents for SharpSpring and check for official updates:

Updates:

  • Time: Dec. 27, 2022, 6:46 p.m.
    Status: Resolved
    Update: Our team has reviewed the update released earlier and confirmed that the reports of the File Manager and Settings page not working have been fully resolved. If you are still experiencing any issues in your account, please do not hesitate to reach out to the SharpSpring Support team for further assistance.
  • Time: Dec. 27, 2022, 6:17 p.m.
    Status: Monitoring
    Update: Our team has released an update to resolve the reported issues and are monitoring the results.
  • Time: Dec. 27, 2022, 4:09 p.m.
    Status: Investigating
    Update: Some customers are reporting they are unable to add or edit images using the File Manager when editing emails. Some users have also reported being unable to access the Settings page. Our team is actively investigating these issues and will work to provide a resolution as soon as possible.

Updates:

  • Time: Dec. 21, 2022, 8:11 p.m.
    Status: Resolved
    Update: Our team has released an update to resolve all login and navigation errors within SharpSpring accounts. All users should now be able to access and fully navigate within accounts. If you are still experiencing any issues accessing your account, please contact SharpSpring Support for further assistance.
  • Time: Dec. 21, 2022, 7:47 p.m.
    Status: Identified
    Update: Some users are reporting they are unable to log into their SharpSpring accounts. Some users have also reported being unable to navigate within their account. Our team is aware of these issues and is working to restore full login and navigation access and functionality as soon as possible.

Updates:

  • Time: Dec. 17, 2022, 12:03 a.m.
    Status: Resolved
    Update: Our team has released an update so that scheduled emails are now visible on the "Scheduled Automation Events" page for all users. If you have any questions or concerns regarding email scheduled, please do not hesitate to contacts our support team.
  • Time: Dec. 16, 2022, 11:26 p.m.
    Status: Identified
    Update: Some customers have recently reported that pre-scheduled emails are not appearing on the "Scheduled Automation Events" Page for some users. Our team has investigated the reports and confirmed that all emails are being sent normally at the selected dates and times. If you would like to review email send events to ensure your email has been scheduled, you can also review scheduled emails within the Content Calendar or the Audit Log.

Updates:

  • Time: Dec. 7, 2022, 3:07 p.m.
    Status: Resolved
    Update: The SharpSpring Facebook app has been restored as of the morning of Wednesday, December 7th. Users should now be able to connect social accounts and post to both Facebook and Instagram. If you are experiencing any further issues with posting to Facebook or Instagram, please contact our Support team for further assistance.
  • Time: Dec. 6, 2022, 8:40 p.m.
    Status: Identified
    Update: Over the weekend of 12/3 - 12/4, an issue was identified which caused the SharpSpring Facebook App to be taken down by Facebook. This has caused some users' social posting settings to disconnect from Facebook and Instagram, and Facebook and Instagram accounts cannot be re-connected at this time. Users whose accounts have remained connected are still able to post to Facebook and Instagram successfully. Our team is currently working with Facebook directly to re-instate the app as quickly as possible and restore full Social Posting functionality for all users.

Updates:

  • Time: Oct. 19, 2022, 8:49 p.m.
    Status: Resolved
    Update: Our team has confirmed the issue is resolved. If you continue to experiencing any issues accessing the platform please reach out to SharpSpring Support.
  • Time: Oct. 19, 2022, 8:22 p.m.
    Status: Monitoring
    Update: Our team have released an update and are currently monitoring the results to ensure the platform errors are fully resolved.
  • Time: Oct. 19, 2022, 8:05 p.m.
    Status: Identified
    Update: We're aware of a problem that is causing SharpSpring to be unavailable for some users. We're actively working to resolve this problem, and we hope to have everything back to normal as soon as possible.

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Frequently Asked Questions - SharpSpring

Is there a SharpSpring outage?
The current status of SharpSpring is: Systems Active
Where can I find the official status page of SharpSpring?
The official status page for SharpSpring is here
How can I get notified if SharpSpring is down or experiencing an outage?
To get notified of any status changes to SharpSpring, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SharpSpring every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SharpSpring do?
Consolidate retargeting ads in one application. Quick setup, instant results. Test it out now for a seamless advertising experience.

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