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Is there an SharpSpring outage?

SharpSpring status: Systems Active

Last checked: 19 seconds ago

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SharpSpring outages and incidents

Outage and incident data over the last 30 days for SharpSpring.

There have been 2 outages or incidents for SharpSpring in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SharpSpring

Outlogger tracks the status of these components for Xero:

Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Contact Manager Active
Contact Record/Lead Page Active
Email Events Processing Active
Email Sending Active
Forms Serving Active
Form Submissions Processing Active
Imports and Exports Active
List Building Active
Social Media Listening Active
Social Media Posting Active
Component Status
Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Active
Contact Manager Active
Contact Record/Lead Page Active
Active
Email Events Processing Active
Email Sending Active
Active
Forms Serving Active
Form Submissions Processing Active
Active
Imports and Exports Active
List Building Active
Active
Social Media Listening Active
Social Media Posting Active

Latest SharpSpring outages and incidents.

View the latest incidents for SharpSpring and check for official updates:

Updates:

  • Time: Feb. 3, 2023, 9:18 p.m.
    Status: Resolved
    Update: Our team has reviewed the file manager and confirmed that all users are now able to select and insert images and files while editing emails. If you continue to experience any issues when editing email, please reach out to support.
  • Time: Feb. 3, 2023, 9:07 p.m.
    Status: Investigating
    Update: Our team has received reports that some customers are unable to select files or images to insert when editing their emails. Our team is aware of the issue and is investigating.

Updates:

  • Time: Feb. 3, 2023, 2:37 p.m.
    Status: Resolved
    Update: Our team has continued monitoring the results of the fix through last night and this morning and confirmed that form submissions and list imports are fully caught up. Our team has also confirmed that no data was lost during this incident, and that all data is now backfilled. If you continue to experience any issues with form submissions or list imports, please reach out to support.
  • Time: Feb. 2, 2023, 7:37 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 2, 2023, 6:58 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 2, 2023, 3:13 p.m.
    Status: Investigating
    Update: Some customers may be experiencing delays with Form Submissions and List Imports. Our developers are aware of this behavior and are working diligently to resolve.

Updates:

  • Time: Jan. 31, 2023, 3:28 p.m.
    Status: Resolved
    Update: Our team has observed the results of the update and confirmed that login access has been restored to all SharpSpring users. If you continue to have trouble accessing SharpSpring, please reach out to our Support team for further assistance.
  • Time: Jan. 31, 2023, 3:09 p.m.
    Status: Monitoring
    Update: Our team has released an update to restore access to users who were unable to load the SharpSpring application. We are continuing to monitor the results to ensure the outage is fully resolved.
  • Time: Jan. 31, 2023, 2:59 p.m.
    Status: Investigating
    Update: Our team has received reports that some users are unable to access the SharpSpring application. Our development team is working to restore access as quickly as possible. We will continue to post updates to this page as they become available.

Updates:

  • Time: Jan. 4, 2023, 8:39 p.m.
    Status: Resolved
    Update: Our team has monitored the fix and confirmed that the update has resolved the existing log in issues. If you are still unable to log into your account, please contact SharpSpring Support for further assistance.
  • Time: Jan. 4, 2023, 8:27 p.m.
    Status: Monitoring
    Update: Our team has released an update to restore log in access and is monitoring the results. We will continue monitoring and update this page once the fix has been confirmed to fully resolve all the log in issues.
  • Time: Jan. 4, 2023, 8:19 p.m.
    Status: Investigating
    Update: Our team has received reports that some customers are unable to log into their accounts. Our team is working to resolve this issue and restore log in access as soon as possible.

Updates:

  • Time: Jan. 3, 2023, 8:31 p.m.
    Status: Resolved
    Update: Our team has released an update to restore full functionality of email scheduling to lists and saving changes to forms. If you are still unable to schedule your email or save changes to your forms, please log out of your account, clear your cache, and log in and try again. If you continue to experience any issues in your account, please contact our Support team for further assistance.
  • Time: Jan. 3, 2023, 8:22 p.m.
    Status: Monitoring
    Update: Our team has released a update, and accounts should now be able to Schedule emails to Lists from the Emails page as well as save changes to forms. If you are still unable to schedule your email or save changes to your forms, please log out of your account, clear your cache, and log in and try again. Our team will continue monitoring this fix for Email Scheduling and saving Forms.
  • Time: Jan. 3, 2023, 8 p.m.
    Status: Investigating
    Update: Our team has received reports of customers being unable to schedule emails to lists within the Emails page and being unable to save changes to forms. Our team is currently investigating these issues and working on a resolution for them as soon as possible. In the meantime, customers can still schedule emails through the Lists page by navigating to Lists, finding the name of the list they wish to schedule the email to, then selecting the Gear Icon > Schedule email to list.

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Frequently Asked Questions - SharpSpring

Is there a SharpSpring outage?
The current status of SharpSpring is: Systems Active
Where can I find the official status page of SharpSpring?
The official status page for SharpSpring is here
How can I get notified if SharpSpring is down or experiencing an outage?
To get notified of any status changes to SharpSpring, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SharpSpring every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SharpSpring do?
Consolidate retargeting ads in one application. Quick setup, instant results. Test it out now for a seamless advertising experience.

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