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Is there an Phone.com outage?

Phone.com status: Systems Active

Last checked: 5 minutes ago

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Phone.com outages and incidents

Outage and incident data over the last 30 days for Phone.com.

There have been 1 outages or incidents for Phone.com in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Phone.com

Outlogger tracks the status of these components for Xero:

Configure.Phone.com Active
Control Panel Active
Customer Service Active
Customer Service - Sales & Support Lines Active
Desk Phones Active
Faxing Active
Mobile Application Active
My.Phone.com Active
Phone.com Communicator Active
Phone.com Website Active
REST API Active
SMS/Text Messaging Active
Video Meetings Active
Voicemail Active
Voice Network Active
XML API Active
Component Status
Configure.Phone.com Active
Control Panel Active
Customer Service Active
Customer Service - Sales & Support Lines Active
Desk Phones Active
Faxing Active
Mobile Application Active
My.Phone.com Active
Phone.com Communicator Active
Phone.com Website Active
REST API Active
SMS/Text Messaging Active
Video Meetings Active
Voicemail Active
Voice Network Active
XML API Active

Latest Phone.com outages and incidents.

View the latest incidents for Phone.com and check for official updates:

Updates:

  • Time: Feb. 9, 2022, 2:54 a.m.
    Status: Resolved
    Update: Our technology partner has resolved the issue, and our support lines are working as expected. Thank you for your patience.
  • Time: Feb. 9, 2022, 2:24 a.m.
    Status: Investigating
    Update: We are currently experiencing a service impairment that is preventing calls from reaching our customer support and sales agents. We are working with our technology provider to resolve this urgently. Meanwhile, you can <a href="https://https://www.phone.com/support-request/">submit a request on this form</a>, and one of our agents will reach out to you. We will update this page when more information and an estimated time of resolution is available.

Updates:

  • Time: Jan. 31, 2022, 8:27 p.m.
    Status: Resolved
    Update: The outbound SMS issue with our partner carrier has been resolved. Outbound SMS (text) should operate normally.
  • Time: Jan. 31, 2022, 4:16 p.m.
    Status: Investigating
    Update: We are investigating an issue that is causing Intermittent failures while sending SMS messages.

Updates:

  • Time: Jan. 31, 2022, 8:26 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 29, 2022, 5:38 p.m.
    Status: Monitoring
    Update: We have resolved an impairment that impacted Yealink devices. Please reboot your device, and it will come back online. If additional support is needed, please hold for the next agent.
  • Time: Jan. 29, 2022, 4:07 p.m.
    Status: Identified
    Update: Please note, that we are currently experiencing an impairment that is impacting Yealink devices and causing a spike in calls with long wait times into support. A fix is being deployed at present time. Please reboot your device, and it should come back online. If additional support is needed, please hold for the next agent.

Updates:

  • Time: Jan. 29, 2022, 5:36 p.m.
    Status: Resolved
    Update: This issue has been resolved and the Phone.com app is now available on the Google Play Store.
  • Time: Jan. 28, 2022, 5:56 p.m.
    Status: Identified
    Update: The Phone.com mobile app for Android is temporarily unavailable on the Google Play Store for new installations. We are working urgently to resolve the issue. Users who have already downloaded the app can use it as expected. If you would like to download the app now, you may do so at: https://drive.google.com/file/d/1-sprQYwHQkWNQe3DhvaNYAxt0pgaJTyR/view?usp=sharing

Updates:

  • Time: Jan. 4, 2022, 3:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 3, 2022, 11:04 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 3, 2022, 7:38 p.m.
    Status: Investigating
    Update: We are currently investigating an issue in which customers are not receiving call notifications via SMS or email. Our team is working urgently on this issue and will post a notification when it is resolved.

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Frequently Asked Questions - Phone.com

Is there a Phone.com outage?
The current status of Phone.com is: Systems Active
Where can I find the official status page of Phone.com?
The official status page for Phone.com is here
How can I get notified if Phone.com is down or experiencing an outage?
To get notified of any status changes to Phone.com, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Phone.com every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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