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Is there an Simon Data outage?

Simon Data status: Systems Active

Last checked: 6 minutes ago

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Simon Data outages and incidents

Outage and incident data over the last 30 days for Simon Data.

There have been 0 outages or incidents for Simon Data in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Simon Data

Outlogger tracks the status of these components for Xero:

Simon Audience API Active
Simon Data Pipes Active
Simon Data Syncs Active
Simon Event Trigger Flows Active
Simon Web App Active
Iterable Global API Active
SendGrid API Active
Airship Mobile Messaging Active
AWS sns Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Simon Mail (message sending) Active
Simon Mail (subscription management) Active
Component Status
Simon Audience API Active
Simon Data Pipes Active
Simon Data Syncs Active
Simon Event Trigger Flows Active
Simon Web App Active
Active
Iterable Global API Active
SendGrid API Active
Active
Airship Mobile Messaging Active
AWS sns Active
Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Active
Simon Mail (message sending) Active
Simon Mail (subscription management) Active

Latest Simon Data outages and incidents.

View the latest incidents for Simon Data and check for official updates:

Updates:

  • Time: Feb. 24, 2024, 2:28 a.m.
    Status: Resolved
    Update: This incident has been resolved. Our MTA partner started replaying historical missed data at 8:30ET. Customers will begin to see missed events delivered to their webhooks and continuing until all data has been replayed. We plan to replay 1 hour of open and click events from 2/22 1800UTC through (and including) 2/23 19:00UTC with a 5 minute pause between each hour of data.
  • Time: Feb. 23, 2024, 9:22 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 23, 2024, 9:18 p.m.
    Status: Monitoring
    Update: From our partner: "We have verified that the fix is working as expected and customers are seeing generation of live open and click events. We are actively finalizing testing on the replays and anticipate starting the recovery of historical open and click events within the next few hours. " It is expected that events will be replayed and data might not be up to date as they "plan to replay 1 hour of data at a time, starting from the latest hour and working up to present time, with a pause of 5 minutes between each hour of data." We are continuing to monitor the fix and will update this page with any further information.
  • Time: Feb. 23, 2024, 7:44 p.m.
    Status: Investigating
    Update: Due to an outage with our mail transfer agent (MTA) partner, email events like opens and clicks may currently be underreported for any sends after 1PM EST 2/22/24. A fix has been identified and those events will be backfilled once the fix is in place. The fix is expected to go into place in the next few hours, then replay work will begin. Will will update here with more info as it comes in.

Updates:

  • Time: Feb. 16, 2024, 1:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 15, 2024, 8:50 p.m.
    Status: Identified
    Update: Attentive has identified the issue and is actively working on a fix
  • Time: Feb. 15, 2024, 5:02 p.m.
    Status: Identified
    Update: Attentive is currently experiencing an issue between our servers. We have a working hypothesis to the problem and are working on a fix.

Updates:

  • Time: Jan. 30, 2024, 6:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 30, 2024, 5:56 p.m.
    Status: Investigating
    Update: We are currently experiencing a service disruption with the Simon Web App. We are monitoring the degraded performance, we will send an additional update in 30 minutes if not resolved.

Updates:

  • Time: Dec. 11, 2023, 5:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 11, 2023, 5:07 p.m.
    Status: Investigating
    Update: We are currently investigating an issue making the Audience API and portions of the UI regarding content blocks/templates unavailable for a subset of our customers.

Updates:

  • Time: Nov. 30, 2023, 8:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 30, 2023, 7:13 p.m.
    Status: Monitoring
    Update: The issue has been identified and we are seeing Simon Mail sends delivering to inboxes. We will let you know once the issue has been fully resolved.
  • Time: Nov. 30, 2023, 7:01 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 30, 2023, 4:53 p.m.
    Status: Investigating
    Update: We are currently investigating a Simon Mail outage. Our team will be providing more information as it becomes available.

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Frequently Asked Questions - Simon Data

Is there a Simon Data outage?
The current status of Simon Data is: Systems Active
Where can I find the official status page of Simon Data?
The official status page for Simon Data is here
How can I get notified if Simon Data is down or experiencing an outage?
To get notified of any status changes to Simon Data, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Simon Data every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Simon Data do?
Simon Data is a platform designed for growth that helps you achieve faster marketing results by utilizing customer data.

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