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Is there an Zipwhip outage?

Zipwhip status: Systems Active

Last checked: 28 seconds ago

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Zipwhip outages and incidents

Outage and incident data over the last 30 days for Zipwhip.

There have been 5 outages or incidents for Zipwhip in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zipwhip

Outlogger tracks the status of these components for Xero:

TLS (MM4) Active
TLS (SMPP) Active
VPN (MM4) Active
VPN (SMPP) Active
AT&T Active
Canadian Carriers Active
Sprint (T-Mobile) Active
Tier 2 and 3 Carriers Active
T-Mobile Active
US Cellular Active
Verizon Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
Provisioning API Active
Provisioning Dashboard Active
Reporting Active
Toll-Free Verification Portal Active
Zipwhip Ticketing Active
Component Status
Active
TLS (MM4) Active
TLS (SMPP) Active
VPN (MM4) Active
VPN (SMPP) Active
Active
AT&T Active
Canadian Carriers Active
Sprint (T-Mobile) Active
Tier 2 and 3 Carriers Active
T-Mobile Active
US Cellular Active
Verizon Active
Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
Active
Provisioning API Active
Provisioning Dashboard Active
Reporting Active
Toll-Free Verification Portal Active
Zipwhip Ticketing Active

Latest Zipwhip outages and incidents.

View the latest incidents for Zipwhip and check for official updates:

Updates:

  • Time: June 30, 2023, 11:49 p.m.
    Status: Resolved
    Update: Zipwhip Operations has confirmed Resolution with ATT Message Latency. Customers may have experienced a delay with SMS/MMS message delivery for a short time at the top of the hour today as message volumes were higher. Message delivery is currently back to normal. Thank you for your patience today with these delays.
  • Time: June 30, 2023, 11:33 p.m.
    Status: Monitoring
    Update: Zipwhip Operations has observed an improvement currently with ATT Message Latency. Customers may have experienced a delay with SMS/MMS message delivery for a short time at the top of the hour today as message volumes were higher. Message delivery is currently back to normal. Thank you for your patience while Monitoring for full Resolution.
  • Time: June 30, 2023, 5:07 p.m.
    Status: Identified
    Update: Zipwhip Operations has Identified an issue with ATT Message Latency. Customers may experience a delay with SMS/MMS message delivery for a short time at the top of the hour today as message volumes increase. Engineers are closely monitoring the platform during these higher volume peaks. We will update this Incident with any significant changes throughout the day.

Updates:

  • Time: June 30, 2023, 11:49 p.m.
    Status: Resolved
    Update: Zipwhip Operations has confirmed Resolution with ATT Message Latency. Customers may have experienced a delay with SMS/MMS message delivery for a short time at the top of the hour today as message volumes were higher. Message delivery is currently back to normal. Thank you for your patience today with these delays.
  • Time: June 30, 2023, 11:33 p.m.
    Status: Monitoring
    Update: Zipwhip Operations has observed an improvement currently with ATT Message Latency. Customers may have experienced a delay with SMS/MMS message delivery for a short time at the top of the hour today as message volumes were higher. Message delivery is currently back to normal. Thank you for your patience while Monitoring for full Resolution.
  • Time: June 30, 2023, 5:07 p.m.
    Status: Identified
    Update: Zipwhip Operations has Identified an issue with ATT Message Latency. Customers may experience a delay with SMS/MMS message delivery for a short time at the top of the hour today as message volumes increase. Engineers are closely monitoring the platform during these higher volume peaks. We will update this Incident with any significant changes throughout the day.

Updates:

  • Time: June 30, 2023, 2:48 p.m.
    Status: Resolved
    Update: Zipwhip engineering detected a potential issue with toll-free and 10DLC provisioning and cancellations. Our engineering team has been alerted and is actively investigating however this issue appears to be resolving.

Updates:

  • Time: June 30, 2023, 2:48 p.m.
    Status: Resolved
    Update: Zipwhip engineering detected a potential issue with toll-free and 10DLC provisioning and cancellations. Our engineering team has been alerted and is actively investigating however this issue appears to be resolving.

Updates:

  • Time: July 18, 2023, 12:08 a.m.
    Status: Resolved
    Update: Operations Engineers have concluded that the provisioning delay with the Carrier will continue to be an ongoing issue. The wait time has improved since opening this issue, but on average the expected delay could be approximately 10 days for provisioning changes to take effect on the Carrier side. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned and deprovisioned lines. We will be closing this Incident, but customers should be aware of the above details moving forward. You may escalate any further questions or concerns to your appropriate escalation paths. Thank you for your patience with this Investigation.
  • Time: June 28, 2023, 10 p.m.
    Status: Identified
    Update: Operations Engineers continue to be in contact with the Carrier to further identify if any additional steps can be taken to improve the provisioning delay issue with 10DLC lines. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned and deprovisioned lines. Lines that have been provisioned or registered in the last 7-8 days could possibly be impacted. The provisioning processing backup is expected to be ongoing for several days as requests remain steady. We will only update this Incident if there are any significant changes with this issue. Thank you for your patience.
  • Time: June 26, 2023, 4:31 p.m.
    Status: Identified
    Update: Operations Engineers have been in contact with the Carrier and Identified the provisioning delay issue with 10DLC lines. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned and deprovisioned lines. Our Engineers continue to be in contact with the Carrier and are observing a decrease in the backlog over the weekend. However, the provisioning processing backup is expected to be ongoing in the following days as requests increase. We will only update this Incident if there are any significant changes with this issue. Thank you for your patience.
  • Time: June 23, 2023, 11:49 p.m.
    Status: Identified
    Update: Operations Engineers have been in contact with the Carrier and Identified the provisioning delay issue with 10DLC lines. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned and deprovisioned lines. The provisioning processing backup is expected to last for several days. We will only update this Incident over the weekend if there is a significant change in the progress of this issue. Thank you for your patience with this Incident.
  • Time: June 23, 2023, 8:57 p.m.
    Status: Investigating
    Update: Operations Engineers are continuing to investigate a delay in provisioning new 10DLC lines with T-Mobile. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned lines. We will update this Incident when we have more information.
  • Time: June 23, 2023, 6:32 p.m.
    Status: Investigating
    Update: Operations Engineers are reporting there is a delay in provisioning new 10DLC lines with T-Mobile. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned lines. We will update this Incident when we have more information

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Frequently Asked Questions - Zipwhip

Is there a Zipwhip outage?
The current status of Zipwhip is: Systems Active
Where can I find the official status page of Zipwhip?
The official status page for Zipwhip is here
How can I get notified if Zipwhip is down or experiencing an outage?
To get notified of any status changes to Zipwhip, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Zipwhip every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here