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Is there an Zipwhip outage?

Zipwhip status: Minor Outage

Last checked: 8 minutes ago

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Zipwhip outages and incidents

Outage and incident data over the last 30 days for Zipwhip.

There have been 5 outages or incidents for Zipwhip in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zipwhip

Outlogger tracks the status of these components for Xero:

TLS (MM4) Active
TLS (SMPP) Active
VPN (MM4) Active
VPN (SMPP) Active
AT&T Active
Canadian Carriers Performance Issues
Sprint (T-Mobile) Active
Tier 2 and 3 Carriers Active
T-Mobile Active
US Cellular Active
Verizon Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
DLR Active
Inbound (MO) Active
Outbound (MT) Performance Issues
Provisioning API Active
Provisioning Dashboard Active
Reporting Active
Toll-Free Verification Portal Active
Zipwhip Ticketing Active
Component Status
Active
TLS (MM4) Active
TLS (SMPP) Active
VPN (MM4) Active
VPN (SMPP) Active
Performance Issues
AT&T Active
Canadian Carriers Performance Issues
Sprint (T-Mobile) Active
Tier 2 and 3 Carriers Active
T-Mobile Active
US Cellular Active
Verizon Active
Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
Performance Issues
DLR Active
Inbound (MO) Active
Outbound (MT) Performance Issues
Active
Provisioning API Active
Provisioning Dashboard Active
Reporting Active
Toll-Free Verification Portal Active
Zipwhip Ticketing Active

Latest Zipwhip outages and incidents.

View the latest incidents for Zipwhip and check for official updates:

Updates:

  • Time: July 18, 2023, 12:08 a.m.
    Status: Resolved
    Update: Operations Engineers have concluded that the provisioning delay with the Carrier will continue to be an ongoing issue. The wait time has improved since opening this issue, but on average the expected delay could be approximately 10 days for provisioning changes to take effect on the Carrier side. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned and deprovisioned lines. We will be closing this Incident, but customers should be aware of the above details moving forward. You may escalate any further questions or concerns to your appropriate escalation paths. Thank you for your patience with this Investigation.
  • Time: June 28, 2023, 10 p.m.
    Status: Identified
    Update: Operations Engineers continue to be in contact with the Carrier to further identify if any additional steps can be taken to improve the provisioning delay issue with 10DLC lines. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned and deprovisioned lines. Lines that have been provisioned or registered in the last 7-8 days could possibly be impacted. The provisioning processing backup is expected to be ongoing for several days as requests remain steady. We will only update this Incident if there are any significant changes with this issue. Thank you for your patience.
  • Time: June 26, 2023, 4:31 p.m.
    Status: Identified
    Update: Operations Engineers have been in contact with the Carrier and Identified the provisioning delay issue with 10DLC lines. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned and deprovisioned lines. Our Engineers continue to be in contact with the Carrier and are observing a decrease in the backlog over the weekend. However, the provisioning processing backup is expected to be ongoing in the following days as requests increase. We will only update this Incident if there are any significant changes with this issue. Thank you for your patience.
  • Time: June 23, 2023, 11:49 p.m.
    Status: Identified
    Update: Operations Engineers have been in contact with the Carrier and Identified the provisioning delay issue with 10DLC lines. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned and deprovisioned lines. The provisioning processing backup is expected to last for several days. We will only update this Incident over the weekend if there is a significant change in the progress of this issue. Thank you for your patience with this Incident.
  • Time: June 23, 2023, 8:57 p.m.
    Status: Investigating
    Update: Operations Engineers are continuing to investigate a delay in provisioning new 10DLC lines with T-Mobile. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned lines. We will update this Incident when we have more information.
  • Time: June 23, 2023, 6:32 p.m.
    Status: Investigating
    Update: Operations Engineers are reporting there is a delay in provisioning new 10DLC lines with T-Mobile. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned lines. We will update this Incident when we have more information

Updates:

  • Time: July 18, 2023, 12:08 a.m.
    Status: Resolved
    Update: Operations Engineers have concluded that the provisioning delay with the Carrier will continue to be an ongoing issue. The wait time has improved since opening this issue, but on average the expected delay could be approximately 10 days for provisioning changes to take effect on the Carrier side. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned and deprovisioned lines. We will be closing this Incident, but customers should be aware of the above details moving forward. You may escalate any further questions or concerns to your appropriate escalation paths. Thank you for your patience with this Investigation.
  • Time: June 28, 2023, 10 p.m.
    Status: Identified
    Update: Operations Engineers continue to be in contact with the Carrier to further identify if any additional steps can be taken to improve the provisioning delay issue with 10DLC lines. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned and deprovisioned lines. Lines that have been provisioned or registered in the last 7-8 days could possibly be impacted. The provisioning processing backup is expected to be ongoing for several days as requests remain steady. We will only update this Incident if there are any significant changes with this issue. Thank you for your patience.
  • Time: June 26, 2023, 4:31 p.m.
    Status: Identified
    Update: Operations Engineers have been in contact with the Carrier and Identified the provisioning delay issue with 10DLC lines. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned and deprovisioned lines. Our Engineers continue to be in contact with the Carrier and are observing a decrease in the backlog over the weekend. However, the provisioning processing backup is expected to be ongoing in the following days as requests increase. We will only update this Incident if there are any significant changes with this issue. Thank you for your patience.
  • Time: June 23, 2023, 11:49 p.m.
    Status: Identified
    Update: Operations Engineers have been in contact with the Carrier and Identified the provisioning delay issue with 10DLC lines. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned and deprovisioned lines. The provisioning processing backup is expected to last for several days. We will only update this Incident over the weekend if there is a significant change in the progress of this issue. Thank you for your patience with this Incident.
  • Time: June 23, 2023, 8:57 p.m.
    Status: Investigating
    Update: Operations Engineers are continuing to investigate a delay in provisioning new 10DLC lines with T-Mobile. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned lines. We will update this Incident when we have more information.
  • Time: June 23, 2023, 6:32 p.m.
    Status: Investigating
    Update: Operations Engineers are reporting there is a delay in provisioning new 10DLC lines with T-Mobile. This delay may cause message delivery issues To and From T-Mobile subscribers for newly provisioned lines. We will update this Incident when we have more information

Updates:

  • Time: June 22, 2023, 1:19 a.m.
    Status: Resolved
    Update: This incident has been resolved, and message delivery to all Canadian networks has returned to normal.
  • Time: June 22, 2023, 12:44 a.m.
    Status: Monitoring
    Update: The Operations Team has Resolved the issue and we are seeing recovery and normal Delivery times. During this time users may have experienced latency in sending messages to multiple networks in Canada. Thank you for your patience while we monitor this issue for full Resolution.
  • Time: June 22, 2023, 12:12 a.m.
    Status: Investigating
    Update: We are experiencing SMS delivery delays when sending messages to multiple networks in Canada.Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Updates:

  • Time: June 22, 2023, 1:19 a.m.
    Status: Resolved
    Update: This incident has been resolved, and message delivery to all Canadian networks has returned to normal.
  • Time: June 22, 2023, 12:44 a.m.
    Status: Monitoring
    Update: The Operations Team has Resolved the issue and we are seeing recovery and normal Delivery times. During this time users may have experienced latency in sending messages to multiple networks in Canada. Thank you for your patience while we monitor this issue for full Resolution.
  • Time: June 22, 2023, 12:12 a.m.
    Status: Investigating
    Update: We are experiencing SMS delivery delays when sending messages to multiple networks in Canada.Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Updates:

  • Time: June 9, 2023, 10:38 p.m.
    Status: Resolved
    Update: Operation Engineers confirmed latency Resolution for ATT MMS. Customers may have experienced a delay sending MMS messages to ATT during higher volume times (top of the hour) today. We will be following up further with the Carrier for this issue. Thanks for your patience.
  • Time: June 9, 2023, 10:08 p.m.
    Status: Monitoring
    Update: Operation Engineers have Identified this issue is with the Carrier, and latency has Resolved for the day. Customers may have experienced a delay sending MMS messages to ATT during higher volume times (top of the hour) today. We'll be Monitoring this Resolution, and following up further with the Carrier for this issue.
  • Time: June 9, 2023, 6:15 p.m.
    Status: Identified
    Update: Zipwhip Operations has Identified the MMS messaging latency issue with ATT. This issue may be impacting Zipwhip customers MMS messaging to ATT destinations. End-users may experience latency receiving MMS during periods of higher traffic. We are continuing to investigate further with the Carrier on this.
  • Time: June 9, 2023, 4:26 p.m.
    Status: Investigating
    Update: Zipwhip Operations is currently investigating possible messaging MMS latency issues with ATT. This issue may be impacting Zipwhip customers MMS messaging to ATT destinations. Thank you for your patience while we investigate this issue with the Carrier

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Frequently Asked Questions - Zipwhip

Is there a Zipwhip outage?
The current status of Zipwhip is: Minor Outage
Where can I find the official status page of Zipwhip?
The official status page for Zipwhip is here
How can I get notified if Zipwhip is down or experiencing an outage?
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