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Is there an Zipwhip outage?

Zipwhip status: Systems Active

Last checked: 9 minutes ago

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Zipwhip outages and incidents

Outage and incident data over the last 30 days for Zipwhip.

There have been 5 outages or incidents for Zipwhip in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zipwhip

Outlogger tracks the status of these components for Xero:

TLS (MM4) Active
TLS (SMPP) Active
VPN (MM4) Active
VPN (SMPP) Active
AT&T Active
Canadian Carriers Active
Sprint (T-Mobile) Active
Tier 2 and 3 Carriers Active
T-Mobile Active
US Cellular Active
Verizon Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
Provisioning API Active
Provisioning Dashboard Active
Reporting Active
Toll-Free Verification Portal Active
Zipwhip Ticketing Active
Component Status
Active
TLS (MM4) Active
TLS (SMPP) Active
VPN (MM4) Active
VPN (SMPP) Active
Active
AT&T Active
Canadian Carriers Active
Sprint (T-Mobile) Active
Tier 2 and 3 Carriers Active
T-Mobile Active
US Cellular Active
Verizon Active
Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
Active
Provisioning API Active
Provisioning Dashboard Active
Reporting Active
Toll-Free Verification Portal Active
Zipwhip Ticketing Active

Latest Zipwhip outages and incidents.

View the latest incidents for Zipwhip and check for official updates:

Updates:

  • Time: May 9, 2024, 11:01 p.m.
    Status: Resolved
    Update: Engineers have reported that the Toll-Free Number provisioning issues have been Resolved after our provider performed their fix earlier today. Provisioning for Toll-Free numbers is confirmed to be operating normally at this time. Thank you for your patience while we worked with our provider on a fix for this issue.
  • Time: May 7, 2024, 7:11 p.m.
    Status: Identified
    Update: Engineers are continuing to observe an improvement today with the Toll-Free Number provisioning issues. Our provider has advised they will release a fix for this issue the morning of 09 May 2024 PDT. We will supply an update after the provider's release, and confirm final resolution. Thank you for your patience.
  • Time: May 6, 2024, 7:17 p.m.
    Status: Monitoring
    Update: Engineers have observed an improvement with the issues regarding the provisioning of Toll-Free Numbers. We are continuing to Monitor this issue while corresponding further with our provider. We will provide an update when we receive a definitive update regarding full resolution.
  • Time: May 3, 2024, 9:24 p.m.
    Status: Monitoring
    Update: Our engineers found that there may still be issues when attempting to provision Toll-Free Numbers. We can confirm that our team is still working to fix this issue with our provider, and will continue to monitor through the weekend. We will provide an update on May 6th at 11:00 PDT, or as soon as more information becomes available.
  • Time: May 3, 2024, 7:41 p.m.
    Status: Monitoring
    Update: Provisioning of Toll-Free numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update as soon as more information becomes available and we fully confirm resolution.
  • Time: May 3, 2024, 6:01 p.m.
    Status: Investigating
    Update: Operations engineers are still investigating with our provider on this issue and are awaiting further updates from them. This issue may be impacting all Gateway customers who provision Toll Free numbers. The provisioning process for recently submitted numbers may be delayed until the problem is resolved. We will provide the next update when more information becomes available.
  • Time: May 3, 2024, 4:40 a.m.
    Status: Investigating
    Update: Our engineers are still investigating this issue when attempting to provision Toll-Free Numbers. Escalation has been made with our provider, and they are working on this issue. We will provide the next update tomorrow morning PDT, or as soon as more information becomes available.
  • Time: May 2, 2024, 9:21 p.m.
    Status: Investigating
    Update: Zipwhip (Twilio) Operations have become aware of a potential issue with Toll-Free Numbers Provisioning. Our engineering team has been alerted and is actively investigating. This issue may be impacting all Gateway customers who provision Toll Free numbers. The provisioning process for recently submitted numbers may be delayed until the problem is resolved. Thank you for your patience as we work towards mitigation of this issue with our provider. Further details will be provided as available.

Updates:

  • Time: May 9, 2024, 11:01 p.m.
    Status: Resolved
    Update: Engineers have reported that the Toll-Free Number provisioning issues have been Resolved after our provider performed their fix earlier today. Provisioning for Toll-Free numbers is confirmed to be operating normally at this time. Thank you for your patience while we worked with our provider on a fix for this issue.
  • Time: May 7, 2024, 7:11 p.m.
    Status: Identified
    Update: Engineers are continuing to observe an improvement today with the Toll-Free Number provisioning issues. Our provider has advised they will release a fix for this issue the morning of 09 May 2024 PDT. We will supply an update after the provider's release, and confirm final resolution. Thank you for your patience.
  • Time: May 6, 2024, 7:17 p.m.
    Status: Monitoring
    Update: Engineers have observed an improvement with the issues regarding the provisioning of Toll-Free Numbers. We are continuing to Monitor this issue while corresponding further with our provider. We will provide an update when we receive a definitive update regarding full resolution.
  • Time: May 3, 2024, 9:24 p.m.
    Status: Monitoring
    Update: Our engineers found that there may still be issues when attempting to provision Toll-Free Numbers. We can confirm that our team is still working to fix this issue with our provider, and will continue to monitor through the weekend. We will provide an update on May 6th at 11:00 PDT, or as soon as more information becomes available.
  • Time: May 3, 2024, 7:41 p.m.
    Status: Monitoring
    Update: Provisioning of Toll-Free numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update as soon as more information becomes available and we fully confirm resolution.
  • Time: May 3, 2024, 6:01 p.m.
    Status: Investigating
    Update: Operations engineers are still investigating with our provider on this issue and are awaiting further updates from them. This issue may be impacting all Gateway customers who provision Toll Free numbers. The provisioning process for recently submitted numbers may be delayed until the problem is resolved. We will provide the next update when more information becomes available.
  • Time: May 3, 2024, 4:40 a.m.
    Status: Investigating
    Update: Our engineers are still investigating this issue when attempting to provision Toll-Free Numbers. Escalation has been made with our provider, and they are working on this issue. We will provide the next update tomorrow morning PDT, or as soon as more information becomes available.
  • Time: May 2, 2024, 9:21 p.m.
    Status: Investigating
    Update: Zipwhip (Twilio) Operations have become aware of a potential issue with Toll-Free Numbers Provisioning. Our engineering team has been alerted and is actively investigating. This issue may be impacting all Gateway customers who provision Toll Free numbers. The provisioning process for recently submitted numbers may be delayed until the problem is resolved. Thank you for your patience as we work towards mitigation of this issue with our provider. Further details will be provided as available.

Updates:

  • Time: April 16, 2024, 3:33 a.m.
    Status: Resolved
    Update: Zipwhip Operations has resolved the issue with intermittent SMS and MMS latency issues with T-Mobile. This issue was impacting customers SMS to T-Mobile, as well as delivery receipts. Zipwhip appreciates your business, and thanks you for your patience while we verified resolution of this issue.
  • Time: April 16, 2024, 1:02 a.m.
    Status: Monitoring
    Update: Zipwhip Operations has started seeing recovery for intermittent SMS and MMS latency issues with T-Mobile. We will continue to monitor to ensure a full recovery. Thank you for your patience while we investigate this issue. Further details will be provided as available.
  • Time: April 15, 2024, 11:18 p.m.
    Status: Investigating
    Update: Zipwhip Operations is currently investigating intermittent SMS and MMS latency issues with T-Mobile. This issue may be impacting customers' SMS to T-Mobile, as well as delivery receipts. Thank you for your patience while we investigate this issue. Further details will be provided as available.

Updates:

  • Time: April 16, 2024, 3:33 a.m.
    Status: Resolved
    Update: Zipwhip Operations has resolved the issue with intermittent SMS and MMS latency issues with T-Mobile. This issue was impacting customers SMS to T-Mobile, as well as delivery receipts. Zipwhip appreciates your business, and thanks you for your patience while we verified resolution of this issue.
  • Time: April 16, 2024, 1:02 a.m.
    Status: Monitoring
    Update: Zipwhip Operations has started seeing recovery for intermittent SMS and MMS latency issues with T-Mobile. We will continue to monitor to ensure a full recovery. Thank you for your patience while we investigate this issue. Further details will be provided as available.
  • Time: April 15, 2024, 11:18 p.m.
    Status: Investigating
    Update: Zipwhip Operations is currently investigating intermittent SMS and MMS latency issues with T-Mobile. This issue may be impacting customers' SMS to T-Mobile, as well as delivery receipts. Thank you for your patience while we investigate this issue. Further details will be provided as available.

Updates:

  • Time: April 9, 2024, 3:50 p.m.
    Status: Resolved
    Update: Zipwhip Operations has resolved the issue with Delivery Receipt Latency affecting Gateway Customers toward AT&T. This issue was Resolved at 15:04 PDT on 4-8-24. This latency affected receiving Delivery Receipts from AT&T for all Gateway Customers. Zipwhip appreciates your business, and thanks you for your patience while we verified resolution of this issue.
  • Time: April 8, 2024, 8:25 p.m.
    Status: Monitoring
    Update: Zipwhip engineering is observing an improvement in DLR reporting toward AT&T. Further details will be provided as available.
  • Time: April 8, 2024, 8:25 p.m.
    Status: Monitoring
    Update: Zipwhip engineering is observing an improvement in DLR reporting toward AT&T. Further details will be provided as available.
  • Time: April 8, 2024, 7:46 p.m.
    Status: Investigating
    Update: Zipwhip Operations is currently investigating possible DLR latency issues with AT&T. This issue may be impacting gateway customers for receiving DLRs from AT&T. Thank you for your patience while we investigate this issue. Further details will be provided as available.
  • Time: April 8, 2024, 7:46 p.m.
    Status: Investigating
    Update: Zipwhip Operations is currently investigating possible DLR latency issues with AT&T. This issue may be impacting gateway customers for receiving DLRs from AT&T. Thank you for your patience while we investigate this issue. Further details will be provided as available.

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Frequently Asked Questions - Zipwhip

Is there a Zipwhip outage?
The current status of Zipwhip is: Systems Active
Where can I find the official status page of Zipwhip?
The official status page for Zipwhip is here
How can I get notified if Zipwhip is down or experiencing an outage?
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